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Sophos 9.4 hanging on every scan

DarinFennell

I have run Sophos Anti-virus on my Mac laptop several times now and every time it hangs half-way through the scan. From what I can tell, it is hanging on the exact same file each time. I get no message of any kind, just the progress bar showing how far along it is and the number of files scanned. I am running Yosemite on my Mac. Any help would be appreciated.

Thanks,


Darin



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  • 0
    I am running free Home Edition of Sophos 9.4.1 on my Mac running OS 10.10.5 (Yosemite) Every scan (all files and folders) that I run just gets caught in a continuous loop it seems. I've tried allowing it to run overnight for 8 hours. It begins scanning and successfully scans for a while and then (though the toolbar icon shows Sophos is still moving/working), the Sophos scan window shows the number of remaining files never reduces.
    What can I do?
    Gary
  • 0 in reply to GaryWeston
    Hi Gary,

    Sorry to hear you're having trouble. I'm curious if you've happened to notice - are there particular files the scanner seems to be getting stuck on?

    Thanks,
    Serra
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