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Sophos 9.4 hanging on every scan

DarinFennell

I have run Sophos Anti-virus on my Mac laptop several times now and every time it hangs half-way through the scan. From what I can tell, it is hanging on the exact same file each time. I get no message of any kind, just the progress bar showing how far along it is and the number of files scanned. I am running Yosemite on my Mac. Any help would be appreciated.

Thanks,


Darin



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    I too ran into this tonight. It appears that when Sophos makes the file list it can get itself in a loop and the same files are added to the list over and over. This is very noticeable when scanning archive files as they take longer and you can watch the files names cycle. This is harder when disabling scanning in archive files but I saw it there as well. When I turned off scanning in archive files, the scans completed albeit with limited value given that all the archive files were skipped:)

    For some form of reference, I just scanned my son's directory (/Users/Son) and it took close to an hour before I stopped the scan (when it was scanning within archives). I personally watched the same file be scanned multiple times. I then went and checked his directory to see if he had multiple copies of the file and there was only one file. In total his account only consumes 84GB which shouldn't take that long to scan (and would not have if the scanner wasn't repeatedly scanning the same file).

    Some files that were in the loop of files being scanned:
    eclipse-java-luna-SR1a-macosx-cocoa.tar
    ksp-osx-1-0-4.zip

    Hope that helps.

    Thanks,
    George
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  • 0
    I too ran into this tonight. It appears that when Sophos makes the file list it can get itself in a loop and the same files are added to the list over and over. This is very noticeable when scanning archive files as they take longer and you can watch the files names cycle. This is harder when disabling scanning in archive files but I saw it there as well. When I turned off scanning in archive files, the scans completed albeit with limited value given that all the archive files were skipped:)

    For some form of reference, I just scanned my son's directory (/Users/Son) and it took close to an hour before I stopped the scan (when it was scanning within archives). I personally watched the same file be scanned multiple times. I then went and checked his directory to see if he had multiple copies of the file and there was only one file. In total his account only consumes 84GB which shouldn't take that long to scan (and would not have if the scanner wasn't repeatedly scanning the same file).

    Some files that were in the loop of files being scanned:
    eclipse-java-luna-SR1a-macosx-cocoa.tar
    ksp-osx-1-0-4.zip

    Hope that helps.

    Thanks,
    George
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