sav-protect: service is permanently restarting

Assuming you installed to the default location: Then /opt/sophos-av/log/sav-protect.log might contain some clues about what is failing.

Running /opt/sophos-av/bin/savlog might tell you something, but probably not is syslog isn't showing the problem.

# systemctl status sav-protect 

Might give some info about what is going wrong from systemd's side.

Hi Douglas,

/opt/sophos-av/log sav-protect.log contains but two lines ( a few minutes ago):

Thu Feb 22 10:56:28 CET 2018
Thu Feb 22 10:56:28 CET 2018

systemctl status sav-protect gives:

● sav-protect.service - "Sophos Anti-Virus daemon"
   Loaded: loaded (/lib/systemd/system/sav-protect.service; enabled; vendor preset: enabled)
   Active: deactivating (stop) since Thu 2018-02-22 11:00:13 CET; 1s ago
     Docs: man:sav-protect
  Process: 100867 ExecStartPost=/opt/sophos-av/engine/.sav-protect.systemd.poststart.sh (code=exited, status=0/SUCCESS)
  Process: 100866 ExecStart=/opt/sophos-av/engine/.sav-protect.systemd.start.sh (code=exited, status=0/SUCCESS)
  Process: 100855 ExecStartPre=/opt/sophos-av/engine/.sav-protect.systemd.prestart.sh (code=exited, status=0/SUCCESS)
 Main PID: 100866 (code=exited, status=0/SUCCESS);         : 100875 (.sav-protect.sy)
    Tasks: 2
   Memory: 1.1M
      CPU: 66ms
   CGroup: /system.slice/sav-protect.service
           └─control
             ├─100875 /bin/sh /opt/sophos-av/engine/.sav-protect.systemd.stop.sh
             └─100878 sleep 2

Feb 22 11:00:13 elearn5 systemd[1]: Starting "Sophos Anti-Virus daemon"...
Feb 22 11:00:13 elearn5 systemd[1]: Started "Sophos Anti-Virus daemon".

I think I understand WHAT it does, but I don't understand WHY ...

Regards

Uli

root@elearn5:~# uname -a
Linux elearn5 4.4.0-91-generic #114-Ubuntu SMP Tue Aug 8 11:56:56 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

root@elearn5:~# arch
x86_64

root@elearn5:~# getconf LONG_BIT
64

root@elearn5:~# file -L /sbin/init
/sbin/init: ELF 64-bit LSB shared object, x86-64, version 1 (SYSV), dynamically linked, interpreter /lib64/ld-linux-x86-64.so.2, for GNU/Linux 2.6.32, BuildID[sha1]=bcaff4962ff2e60856c1058c6b820071f9596c20, stripped

root@elearn5:~# dpkg --print-architecture
amd64

Hi,

That wasn't it then.

cat /proc/mounts

Lets see if /opt is mounted weirdly?

Thanks,

Douglas.

root@elearn5:~# cat /proc/mounts
sysfs /sys sysfs rw,nosuid,nodev,noexec,relatime 0 0
proc /proc proc rw,nosuid,nodev,noexec,relatime 0 0
udev /dev devtmpfs rw,nosuid,relatime,size=32908016k,nr_inodes=8227004,mode=755 0 0
devpts /dev/pts devpts rw,nosuid,noexec,relatime,gid=5,mode=620,ptmxmode=000 0 0
tmpfs /run tmpfs rw,nosuid,noexec,relatime,size=6585636k,mode=755 0 0
/dev/mapper/elearn5--vg-root / ext4 rw,relatime,errors=remount-ro,data=ordered 0 0
securityfs /sys/kernel/security securityfs rw,nosuid,nodev,noexec,relatime 0 0
tmpfs /dev/shm tmpfs rw,nosuid,nodev 0 0
tmpfs /run/lock tmpfs rw,nosuid,nodev,noexec,relatime,size=5120k 0 0
tmpfs /sys/fs/cgroup tmpfs ro,nosuid,nodev,noexec,mode=755 0 0
cgroup /sys/fs/cgroup/systemd cgroup rw,nosuid,nodev,noexec,relatime,xattr,release_agent=/lib/systemd/systemd-cgroups-agent,name=systemd 0 0
pstore /sys/fs/pstore pstore rw,nosuid,nodev,noexec,relatime 0 0
cgroup /sys/fs/cgroup/memory cgroup rw,nosuid,nodev,noexec,relatime,memory 0 0
cgroup /sys/fs/cgroup/perf_event cgroup rw,nosuid,nodev,noexec,relatime,perf_event 0 0
cgroup /sys/fs/cgroup/cpuset cgroup rw,nosuid,nodev,noexec,relatime,cpuset 0 0
cgroup /sys/fs/cgroup/pids cgroup rw,nosuid,nodev,noexec,relatime,pids 0 0
cgroup /sys/fs/cgroup/cpu,cpuacct cgroup rw,nosuid,nodev,noexec,relatime,cpu,cpuacct 0 0
cgroup /sys/fs/cgroup/blkio cgroup rw,nosuid,nodev,noexec,relatime,blkio 0 0
cgroup /sys/fs/cgroup/devices cgroup rw,nosuid,nodev,noexec,relatime,devices 0 0
cgroup /sys/fs/cgroup/net_cls,net_prio cgroup rw,nosuid,nodev,noexec,relatime,net_cls,net_prio 0 0
cgroup /sys/fs/cgroup/freezer cgroup rw,nosuid,nodev,noexec,relatime,freezer 0 0
cgroup /sys/fs/cgroup/hugetlb cgroup rw,nosuid,nodev,noexec,relatime,hugetlb 0 0
systemd-1 /proc/sys/fs/binfmt_misc autofs rw,relatime,fd=26,pgrp=1,timeout=0,minproto=5,maxproto=5,direct 0 0
debugfs /sys/kernel/debug debugfs rw,relatime 0 0
nfsd /proc/fs/nfsd nfsd rw,relatime 0 0
mqueue /dev/mqueue mqueue rw,relatime 0 0
tracefs /sys/kernel/debug/tracing tracefs rw,relatime 0 0
sunrpc /run/rpc_pipefs rpc_pipefs rw,relatime 0 0
hugetlbfs /dev/hugepages hugetlbfs rw,relatime 0 0
fusectl /sys/fs/fuse/connections fusectl rw,relatime 0 0
/dev/sda2 /boot ext2 rw,relatime,block_validity,barrier,user_xattr,acl 0 0
lxcfs /var/lib/lxcfs fuse.lxcfs rw,nosuid,nodev,relatime,user_id=0,group_id=0,allow_other 0 0
//141.78.7.240/nas-a /nas-ei cifs rw,relatime,vers=1.0,cache=strict,username=rza016,domain=EO-ED-NASA,uid=0,noforceuid,gid=0,noforcegid,addr=141.78.7.240,unix,posixpaths,serverino,mapposix,acl,rsize=1048576,wsize=65536,echo_interval=60,actimeo=1 0 0
//141.78.159.238/nas-a3 /nas-in3 cifs rw,relatime,vers=1.0,cache=strict,username=rza016,domain=SERVER-RZHB-KUE,uid=0,noforceuid,gid=0,noforcegid,addr=141.78.159.238,unix,posixpaths,serverino,mapposix,acl,rsize=1048576,wsize=65536,echo_interval=60,actimeo=1 0 0
tmpfs /run/user/0 tmpfs rw,nosuid,nodev,relatime,size=6585636k,mode=700 0 0

Hi,

Ok, so not a weird mount then.

Let's try:

file /opt/sophos-av/bin/savdctl

file -L /opt/sophos-av/bin/savdctl

head /opt/sophos-av/bin/savdctl

strace -f /bin/sh /opt/sophos-av/bin/savdctl start --no-daemon 

Hi,

root@elearn5:~# file /opt/sophos-av/bin/savdctl
/opt/sophos-av/bin/savdctl: symbolic link to _/_pyexec

root@elearn5:~# file -L /opt/sophos-av/bin/savdctl
/opt/sophos-av/bin/savdctl: empty

root@elearn5:~# head /opt/sophos-av/bin/savdctl -> no output!

root@elearn5:~# strace -f /bin/sh /opt/sophos-av/bin/savdctl start --no-daemon
execve("/bin/sh", ["/bin/sh", "/opt/sophos-av/bin/savdctl", "start", "--no-daemon"], [/* 21 vars */]) = 0
brk(NULL)                               = 0x55fa92c75000
access("/etc/ld.so.nohwcap", F_OK)      = -1 ENOENT (No such file or directory)
access("/etc/ld.so.preload", R_OK)      = -1 ENOENT (No such file or directory)
open("/etc/ld.so.cache", O_RDONLY|O_CLOEXEC) = 3
fstat(3, {st_mode=S_IFREG|0644, st_size=40903, ...}) = 0
mmap(NULL, 40903, PROT_READ, MAP_PRIVATE, 3, 0) = 0x7f138dc10000
close(3)                                = 0
access("/etc/ld.so.nohwcap", F_OK)      = -1 ENOENT (No such file or directory)
open("/lib/x86_64-linux-gnu/libc.so.6", O_RDONLY|O_CLOEXEC) = 3
read(3, "\177ELF\2\1\1\3\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0P\t\2\0\0\0\0\0"..., 832) = 832
fstat(3, {st_mode=S_IFREG|0755, st_size=1868984, ...}) = 0
mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7f138dc0f000
mmap(NULL, 3971488, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x7f138d62b000
mprotect(0x7f138d7eb000, 2097152, PROT_NONE) = 0
mmap(0x7f138d9eb000, 24576, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x1c0000) = 0x7f138d9eb000
mmap(0x7f138d9f1000, 14752, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x7f138d9f1000
close(3)                                = 0
mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7f138dc0e000
mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7f138dc0d000
arch_prctl(ARCH_SET_FS, 0x7f138dc0e700) = 0
mprotect(0x7f138d9eb000, 16384, PROT_READ) = 0
mprotect(0x55fa92b87000, 8192, PROT_READ) = 0
mprotect(0x7f138dc1a000, 4096, PROT_READ) = 0
munmap(0x7f138dc10000, 40903)           = 0
getuid()                                = 0
getgid()                                = 0
getpid()                                = 146114
rt_sigaction(SIGCHLD, {0x55fa9297b540, ~[RTMIN RT_1], SA_RESTORER, 0x7f138d6604b0}, NULL, 8) = 0
geteuid()                               = 0
brk(NULL)                               = 0x55fa92c75000
brk(0x55fa92c96000)                     = 0x55fa92c96000
getppid()                               = 146112
stat("/root", {st_mode=S_IFDIR|0700, st_size=4096, ...}) = 0
stat(".", {st_mode=S_IFDIR|0700, st_size=4096, ...}) = 0
open("/opt/sophos-av/bin/savdctl", O_RDONLY) = 3
fcntl(3, F_DUPFD, 10)                   = 10
close(3)                                = 0
fcntl(10, F_SETFD, FD_CLOEXEC)          = 0
geteuid()                               = 0
getegid()                               = 0
rt_sigaction(SIGINT, NULL, {SIG_DFL, [], 0}, 8) = 0
rt_sigaction(SIGINT, {0x55fa9297b540, ~[RTMIN RT_1], SA_RESTORER, 0x7f138d6604b0}, NULL, 8) = 0
rt_sigaction(SIGQUIT, NULL, {SIG_DFL, [], 0}, 8) = 0
rt_sigaction(SIGQUIT, {SIG_DFL, ~[RTMIN RT_1], SA_RESTORER, 0x7f138d6604b0}, NULL, 8) = 0
rt_sigaction(SIGTERM, NULL, {SIG_DFL, [], 0}, 8) = 0
rt_sigaction(SIGTERM, {SIG_DFL, ~[RTMIN RT_1], SA_RESTORER, 0x7f138d6604b0}, NULL, 8) = 0
read(10, "", 8192)                      = 0
exit_group(0)                           = ?
+++ exited with 0 +++

Sorry to take so much of your time!

Uli

Hi,

That looks very bad -  _/_pyexec should have be a shell script to run SAV programs.

You'll need to reinstall but uninstalling might be rather hard, depending on what else didn't get installed properly.

I don't know why that file is empty.

There's a second machine, where Sophos works properly. Does it make sense, to copy the missing file(s)?

Hi,

You could try that - the file has the same contents.

Thanks,

Douglas.

Hallo Uli and Douglas,

please excuse my chiming in as I can't contribute to the solution but this post about the intended use caught my eye.
Isn't savscan rather expensive for this purpose and wouldn't SAVDI a better option?

Christian 

Hi Douglas,

I copied the file, and

/opt/sophos-av/bin/savdctl start

seems to work normal. Now I'll have to do some testing ...

Thanks a lot for your support so far!

Regards

Uli

Hi Douglas,

I copied the file, and

/opt/sophos-av/bin/savdctl start

seems to work normal. Now I'll have to do some testing ...

Thanks a lot for your support so far!

Regards

Uli