sophos flash tool not working

Hello Amit,

Thank you for contacting the Sophos Community.

Make sure you’re selecting the correct port.

These are the possible reasons why an access point can't connect to the flash tool:

• If the tool isn’t displaying your access point, either the access point isn’t bricked, or the wrong network interface was chosen.
• In some APs, if the Device Type is missing, the AP would try to look for the ".uimage" file without the model name to the Flash Tool. The workaround is to open that specific access point model firmware file using "notepad++" and save the file as ".uimage" with the file filter "*.*" in the "Firmware" folder.

I would have to relay your question internally about the location of the uimage for APX320x

Regards,

Hello Amit,

Thank you for contacting the Sophos Community.

Make sure you’re selecting the correct port.

These are the possible reasons why an access point can't connect to the flash tool:

• If the tool isn’t displaying your access point, either the access point isn’t bricked, or the wrong network interface was chosen.
• In some APs, if the Device Type is missing, the AP would try to look for the ".uimage" file without the model name to the Flash Tool. The workaround is to open that specific access point model firmware file using "notepad++" and save the file as ".uimage" with the file filter "*.*" in the "Firmware" folder.

I would have to relay your question internally about the location of the uimage for APX320x

Regards,