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POA Not Active on a Computer

Michael Vitez

Hi all,

I have an issue I hope I can get some assistance with. We are using SafeGuard 8.0. I have one PC that has SafeGuard installed and only has one user, but this PC has something weird going on. The PC always auto logs on SafeGuard. The user is listed as the owner in the Management Center. Where it gets weird is this. The encryption type is listed as SGN, just like all but a select few PCs in our organization, but the POA selection is unchecked. I know this is why SafeGuard auto logs on. Also, even though the only user is the owner, her account is also checked as an SGN Windows user. The only other place we have that is on shared PCs, but it's never the owner that has that checked. Also, this PC is in the same OU as every other PC, so I don't believe it's a policy issue, since this is the only one that is effected. Does anyone know how I can get POA activated on this PC? Thanks!



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  • 0 in reply to StephanieGelder

    The PC in question for me never had the tick in POA. I never did actually solve it. I had to reimage that PC for other reasons and after reinstall SafeGuard, POA is ticked and working fine.

  • 0 in reply to StephanieGelder

    My experience with BitLocker and SafeGuard is that once a user that can become owner logs in and the hard drive completes the encryption process (even though it doesn't actually encrypt until the PIN is created), that PIN creation window won't open. And even then it takes some time. I just did a new PC here with Win10 and it took about 20 minutes after the new user logged in for the PIN creation window to appear.

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