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POA Not Active on a Computer

Hi all,

I have an issue I hope I can get some assistance with. We are using SafeGuard 8.0. I have one PC that has SafeGuard installed and only has one user, but this PC has something weird going on. The PC always auto logs on SafeGuard. The user is listed as the owner in the Management Center. Where it gets weird is this. The encryption type is listed as SGN, just like all but a select few PCs in our organization, but the POA selection is unchecked. I know this is why SafeGuard auto logs on. Also, even though the only user is the owner, her account is also checked as an SGN Windows user. The only other place we have that is on shared PCs, but it's never the owner that has that checked. Also, this PC is in the same OU as every other PC, so I don't believe it's a policy issue, since this is the only one that is effected. Does anyone know how I can get POA activated on this PC? Thanks!

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0 FormerMember over 7 years ago

Hey Michael,

If POA is enabled on this machine the user should be able to login at Windows through the SafeGuard tile (cog icon), upon rebooting they should have POA access.
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0 Michael Vitez over 7 years ago in reply to FormerMember

Toby,

That's the problem. POA is not enabled. It is the only machine that it isn't enabled on and I don't know how to get it enabled. Even on machine reboot it doesn't enable.
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0 Yaldain over 6 years ago in reply to Michael Vitez

Did you ever get this to work ? Any new machines I setup now do this . They do look to be he same as the ones that do work.
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0 StephanieGelder over 6 years ago in reply to Yaldain

Did you get yours working as well...

All my new installs don't seem to be activation POA they have a tick in POA but it doesn't ask them to create a key.
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0 MichaelMcLannahan over 6 years ago in reply to StephanieGelder

What OS version is this Steph?
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0 StephanieGelder over 6 years ago in reply to MichaelMcLannahan

Win 10 Client with all the latest windows updates installed, and Win7 64bit.

Installed 8.1 on them with the defaults and POA just doesn't seem to work on them. They don't get asked to create a key for it. The C Drives are all encrypted but no POA
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0 MichaelMcLannahan over 6 years ago in reply to StephanieGelder

Hi Steph - I don't believe there is a POA for Win10, it's Bitlocker only? Is your Win7 box Ultimate/Enterprise? In which case this could be using Bitlocker as well, so would have no POA.
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0 Pollard Austin over 6 years ago in reply to MichaelMcLannahan

I was thinking the same that is there a POA For Win10!
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0 StephanieGelder over 6 years ago in reply to Pollard Austin

I said the wrong thing I meant the bitlocker password at bootup :)

Correct no POA on Win10 and no bitlocker pre boot password as it uses TPM on my devices.
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0 Pollard Austin over 6 years ago in reply to StephanieGelder

Oh Get it :)
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0 Michael Vitez over 6 years ago in reply to StephanieGelder

The PC in question for me never had the tick in POA. I never did actually solve it. I had to reimage that PC for other reasons and after reinstall SafeGuard, POA is ticked and working fine.
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0 Michael Vitez over 6 years ago in reply to StephanieGelder

My experience with BitLocker and SafeGuard is that once a user that can become owner logs in and the hard drive completes the encryption process (even though it doesn't actually encrypt until the PIN is created), that PIN creation window won't open. And even then it takes some time. I just did a new PC here with Win10 and it took about 20 minutes after the new user logged in for the PIN creation window to appear.
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0 Michael Vitez over 6 years ago in reply to StephanieGelder

My experience with BitLocker and SafeGuard is that once a user that can become owner logs in and the hard drive completes the encryption process (even though it doesn't actually encrypt until the PIN is created), that PIN creation window won't open. And even then it takes some time. I just did a new PC here with Win10 and it took about 20 minutes after the new user logged in for the PIN creation window to appear.
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