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Red exclamation point on system tray icon after upgrade to SG Enterprise v8, "Internal Error" message from SafeGuard on clients.

StephenReece

After updating some clients from v7 to v8 SG Enterprise, several are seeing a red exclamation point on the icon. The client also stop receiving message pop-ups about the success/failure of server syncs.

Additionally, some users are seeing a SG error message about an "internal error" and are being asked to re-enter their domain password. This is not accepted and the user is prompted over and over until they just hit cancel.

I've tried deleting the user certificates and re-syncing. After a log out, the number of packets just increases and they are not sent to the server.

I've also tried uninstalling the Pre-install, client, and client config, rebooting, and then re-installing. This "seems" to work in the the packets drop back to 0, but the red exclamation point remains.

The Connectivity Check seems to indicate everything is fine, but there are definitely some issues here:

Has anyone else seen this happen?



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    Hi - Domain or workgroup?

     

    An exclamation over the Sophos "cog" can be an indication that there's no key for that user. This will happen if the user is unknown (or as yet unconfirmed)

    However I would only expect to see this is in this scenario if either you were using workgroups and NOT AD or you allowed local users to be generated on the machines.

     

    The lack of notifications to me from the client does indicate the client isn't happy, and probably the clean sensible route would be an uninstall and a fresh install?

     

    Of course this is heavily dependant on how many PC's we're talking about? 5 or 10 or 100's??

     

    All the best

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  • 0

    Hi - Domain or workgroup?

     

    An exclamation over the Sophos "cog" can be an indication that there's no key for that user. This will happen if the user is unknown (or as yet unconfirmed)

    However I would only expect to see this is in this scenario if either you were using workgroups and NOT AD or you allowed local users to be generated on the machines.

     

    The lack of notifications to me from the client does indicate the client isn't happy, and probably the clean sensible route would be an uninstall and a fresh install?

     

    Of course this is heavily dependant on how many PC's we're talking about? 5 or 10 or 100's??

     

    All the best

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