This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Challenge\Response not working

When using the Challenge Response wizard from Safeguard Policy Editor 7.00.0.97

Having generated the key from the client I am trying to enter this into the wizard. When entering the last character in the second box the first two boxes (and their contents) turn red.

The second row doesn't appear and the Next button remains greyed out.

I am assuming that this means the wizard has identified the code as being invalid.

Any assistance appreciated.

This thread was automatically locked due to age.

0 MichaelMcLannahan over 7 years ago

Yes, this should indicate a character(s) is incorrect.

In the sequence I have the code XFULD M9VX3 as valid - NOT "A"

Have you made a typo or chosen the wrong computer perhaps?

The codes do rotate too, so you may need to generate a fresh new code (reboot and press a key to re-run C/R)

All the best
Cancel
Vote Up 0 Vote Down

Cancel