Safeguard and Windows Hello

Question

We are testing a Windows 10 Enterprise deployment with Safeguard 8 on a Lenovo X1 Yoga. The Bitlocker PIN works as expected and we can login normally without issue. However, when we pass through the Windows prompt with the fingerprint reader Safeguard prompts again for credentials. I read a few posts here that seem to apply to earlier versions of Safeguard, but nothing that is current. Is it possible to streamline this login process and eliminate the need for Safeguard to prompt for credentials when using the fingerprint reader? 
 
 David Roden

FormerMember · Answer

Hi David, 
 If you use the Windows tile rather than the SafeGuard tile SafeGuard can't capture the credentials so will request them when you login. 
 Always use the SGN tile and that will save you having to login twice. 
 As mentioned above, fingerprint readers aren't supported any longer. 
 We also don't support the MS Hello features as they're insecure and can be easily circumvented, see the release notes below: 
 Not supported 
 
 The SafeGuard Client does not support the new Windows 8 / Windows 10 logon methods like PIN and Picture, MS Hello, Virtual Smartcards, MS Passport, etc. 
 
 community.sophos.com/.../122335