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No login screen available when computer locked

We use SafeGuard Enterprise 5.50.8.13 and Windows 7. We are seeing some intermittent strange behavior. When we lock our machines to go to a meeting and come back, there is no login screen available. It's just sitting at the Windows splash screen but there's no way to unlock our machines so the only option is to hard boot them and lose everything we have open. We've had this happen to 4 machines just today. It happened to me 3 weeks ago and again today. We are trying to figure out what's causing it but it only happens to machines with SGN installed.

I know there is an issue sometimes where the little green key doesn't appear on the C: drive within My Computer due to the number of overlay icons. Could this be related to that issue??

:9215


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  • Hi DJames01,

    at this point I have seen only one case that used to point into the same direction > it was related to the hard drive which reported back as an OPAL drive even though it wasn't one.

    So, I would recommend opening a case and doubl check this as I'm still not aware of any general problem here.

    Regards

    Dan

    :16771
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  • Hi DJames01,

    at this point I have seen only one case that used to point into the same direction > it was related to the hard drive which reported back as an OPAL drive even though it wasn't one.

    So, I would recommend opening a case and doubl check this as I'm still not aware of any general problem here.

    Regards

    Dan

    :16771
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