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No login screen available when computer locked

We use SafeGuard Enterprise 5.50.8.13 and Windows 7. We are seeing some intermittent strange behavior. When we lock our machines to go to a meeting and come back, there is no login screen available. It's just sitting at the Windows splash screen but there's no way to unlock our machines so the only option is to hard boot them and lose everything we have open. We've had this happen to 4 machines just today. It happened to me 3 weeks ago and again today. We are trying to figure out what's causing it but it only happens to machines with SGN installed.

I know there is an issue sometimes where the little green key doesn't appear on the C: drive within My Computer due to the number of overlay icons. Could this be related to that issue??

:9215


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  • Hello

    I am having the same issue and this happens quite frequently. Whenever I lock my machine half of the times the login splash screen becomes un-responsive. Can you please let me know where I can find the event log file as mentioned in your post.

    Thanks

    Amit

    :13343
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  • Hello

    I am having the same issue and this happens quite frequently. Whenever I lock my machine half of the times the login splash screen becomes un-responsive. Can you please let me know where I can find the event log file as mentioned in your post.

    Thanks

    Amit

    :13343
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