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No login screen available when computer locked

We use SafeGuard Enterprise 5.50.8.13 and Windows 7. We are seeing some intermittent strange behavior. When we lock our machines to go to a meeting and come back, there is no login screen available. It's just sitting at the Windows splash screen but there's no way to unlock our machines so the only option is to hard boot them and lose everything we have open. We've had this happen to 4 machines just today. It happened to me 3 weeks ago and again today. We are trying to figure out what's causing it but it only happens to machines with SGN installed.

I know there is an issue sometimes where the little green key doesn't appear on the C: drive within My Computer due to the number of overlay icons. Could this be related to that issue??

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0 apex52 over 12 years ago

We currently have the same issue and using RDP will allow the log in screen to come back. We have also disabled SIngle Sign On (recommended by support) but this has not fixed the issue. We are not using OPAL drives. There does not seem to be any way to reproduce the issue on demand. If I receive an answer which fixes the problem, I will post the resolution. Good luck.
Safeguard MC 6.00.0.115
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0 apex52 over 12 years ago

We currently have the same issue and using RDP will allow the log in screen to come back. We have also disabled SIngle Sign On (recommended by support) but this has not fixed the issue. We are not using OPAL drives. There does not seem to be any way to reproduce the issue on demand. If I receive an answer which fixes the problem, I will post the resolution. Good luck.
Safeguard MC 6.00.0.115
:29709
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