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No login screen available when computer locked

JuJo

We use SafeGuard Enterprise 5.50.8.13 and Windows 7. We are seeing some intermittent strange behavior. When we lock our machines to go to a meeting and come back, there is no login screen available. It's just sitting at the Windows splash screen but there's no way to unlock our machines so the only option is to hard boot them and lose everything we have open. We've had this happen to 4 machines just today. It happened to me 3 weeks ago and again today. We are trying to figure out what's causing it but it only happens to machines with SGN installed.

I know there is an issue sometimes where the little green key doesn't appear on the C: drive within My Computer due to the number of overlay icons. Could this be related to that issue??

:9215


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    Hi,

    We have a slight variation of this problem in that the Credential provider (logon screen) dissapears when we swipe our fingerprint when the screensaver is active.

    One potential get out of jail free fix is to RDP to the end point that has no logon option, sign in as the user, then disconnect the RDP sesssion. - The logon options then become active again.

    This obviously means that you will have to grant the user Remote Desktop rights, but it may save you from having to reboot the end-point and lose data!

    Regards,

    John

    :29651
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  • 0

    Hi,

    We have a slight variation of this problem in that the Credential provider (logon screen) dissapears when we swipe our fingerprint when the screensaver is active.

    One potential get out of jail free fix is to RDP to the end point that has no logon option, sign in as the user, then disconnect the RDP sesssion. - The logon options then become active again.

    This obviously means that you will have to grant the user Remote Desktop rights, but it may save you from having to reboot the end-point and lose data!

    Regards,

    John

    :29651
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