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Sophos SafeGuard Enterprise 8 client - Windows 10 crash

AhmedIbrahim

When Installing SG 8 client on Windows 10 Laptop (Lenovo X250) with SDD drive, the system crash and can't boot. The error message is:

 

"UNEXPEXTED_KERNAL_MODE_TRAP_(Storeport.sys)"

 

When We uninstall the client from safe mode, the system starts normally.

 

Any Idea?



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  • FormerMember
    0 FormerMember

    Hi AhmedIbrahim,

    Storport.sys isn't anything to do with SafeGuard, this is a type of system file associated with Microsoft Office System Beta 2 Kit, around 2003 I believe.

    It could also be a SCSI Port driver, Windows Server 2003 and later versions include storport.sys, a storage port driver for use with high-performance buses, such as fibre channel buses, and RAID adapters.

    If you gather a full crash dump then analyse with WinDbg you should be able to gather further information about the crash. Most likely it'll be an unhandled exception that occurred in the driver.

    I hope that helps.

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  • FormerMember
    0 FormerMember

    Hi AhmedIbrahim,

    Storport.sys isn't anything to do with SafeGuard, this is a type of system file associated with Microsoft Office System Beta 2 Kit, around 2003 I believe.

    It could also be a SCSI Port driver, Windows Server 2003 and later versions include storport.sys, a storage port driver for use with high-performance buses, such as fibre channel buses, and RAID adapters.

    If you gather a full crash dump then analyse with WinDbg you should be able to gather further information about the crash. Most likely it'll be an unhandled exception that occurred in the driver.

    I hope that helps.

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