Hi again
On our new laptops USB 3.0 Root HUB is blocked by "configuration protection". How can i unblock it ?
schgu
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Hi schgu,
From the looks of things, like you I am very familiar with the Sophos suport and development lifecycle.
I had preempted some of the points you raised, so I'd already created the following before I raised the case:
A. Detailed description of the issue
B. SDU logs
C. MSInfo output
D. SGN trace logging (set at '0').
I then knew it would as you said, be a waiting game, only to hear the suspected answer back from Sophos support...
QUOTE "Hello, I have been advised that USB 3.0 is supported with version 6.0 that is due for release in the new year. If USB devices work at the PoA level by using USB 2.0 or / and USB 3.0 port then we would not expect to see any problems at the Windows OS level as well. However, if we see some issues at the PoA level (because of using USB 3.0 Port in this case) then we need to expect that issues can happened at the Windows level as well. I believe the Article on our website is being modified to reflect this, as the message at the moment is a little confusing."
Unfortunately this is the kind of answer I have now come to expect from Sophos...
I am often amazed how some products ever get past QA, especially at the rate in which I find new defects, which by the way are often core offerings from the products, only to be told to wait 6 months or so for a fix.
Couple that with I have a defect still open at the moment that has been oustanting for over 18 months, and the only workaround was to deploy Windows 7 to my entire environment (as the defect was only seen in Windows XP), I am not best pleased with Sophos SafeGuard Quality Assurance testing, and their customer support to say the least.
So for me version 6 is meant to fix:
A. This problem
B. A new defect with Hybrid / Bridging in SGN CP 5.60.0.192 and 5.60.1.7 (Defect 70425)
C. SGN DX key problem on Windows XP (Defect 62251) which was mean to be fixed in 5.50.1 LOL!
Oh, and I'm hoping that version 6 will eventually have e-SATA port and device control - seeing as this is one way of bypassing both End Point protection and SGN CP!
Hi schgu,
From the looks of things, like you I am very familiar with the Sophos suport and development lifecycle.
I had preempted some of the points you raised, so I'd already created the following before I raised the case:
A. Detailed description of the issue
B. SDU logs
C. MSInfo output
D. SGN trace logging (set at '0').
I then knew it would as you said, be a waiting game, only to hear the suspected answer back from Sophos support...
QUOTE "Hello, I have been advised that USB 3.0 is supported with version 6.0 that is due for release in the new year. If USB devices work at the PoA level by using USB 2.0 or / and USB 3.0 port then we would not expect to see any problems at the Windows OS level as well. However, if we see some issues at the PoA level (because of using USB 3.0 Port in this case) then we need to expect that issues can happened at the Windows level as well. I believe the Article on our website is being modified to reflect this, as the message at the moment is a little confusing."
Unfortunately this is the kind of answer I have now come to expect from Sophos...
I am often amazed how some products ever get past QA, especially at the rate in which I find new defects, which by the way are often core offerings from the products, only to be told to wait 6 months or so for a fix.
Couple that with I have a defect still open at the moment that has been oustanting for over 18 months, and the only workaround was to deploy Windows 7 to my entire environment (as the defect was only seen in Windows XP), I am not best pleased with Sophos SafeGuard Quality Assurance testing, and their customer support to say the least.
So for me version 6 is meant to fix:
A. This problem
B. A new defect with Hybrid / Bridging in SGN CP 5.60.0.192 and 5.60.1.7 (Defect 70425)
C. SGN DX key problem on Windows XP (Defect 62251) which was mean to be fixed in 5.50.1 LOL!
Oh, and I'm hoping that version 6 will eventually have e-SATA port and device control - seeing as this is one way of bypassing both End Point protection and SGN CP!
