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System Halted! Safeguard Easy 5.50.1 and 5.50.8

Alpina

Hi,

I'm trying to encrypt Lenovo D20, model 4158 with Windows 7 Pro x64 installed to it. I have tried Safeguard Easy 5.50.1 and the newest 5.50.8 but they both fail to encrypt the disk. Both of them install succesfully, but after reboot, system halts. See screenshot below. I have tried all the hotkeys, none of them changed the situation.

Screenshot: http://cid-0e3fa9e9761819a7.photos.live.com/self.aspx/Screenshots/16112010016.jpg

The computer has Marvell SAS Storage Controller. I think the problem is somehow hardware / disk related. I've had issues with our laptops, but they only had 0x02 errors which were solved by finding the right combination to command -section in POACFG configuration file. We're using the latest configuration file with our own customizations.

Please, could anyone help me with this problem?

:6133


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  • 0

    Hi,

    I've tried almost anything solving this problem. I have also contacted your official support and they are examining the problem. Here's a brief list of things I tried.

    - Updated latest BIOS

    - Tried all of the hotkeys

    - Disabled all USB ports and integrated memory card reader from BIOS

    - Disconnected even DVD-drive

    - Tried the 32-bit version of SafeGuard also

    - Tried modifying the IRPStackSize

    None of the above operations have any affect, the error remains the same. However I think that the problem lies in FreeBSD that is used to boot up SafeGuard. There's no support in FreeBSD to Marvell's SAS Controller. I even tried installing the newest build of FreeBSD and it's installer can't find the SAS disk. There are many supported SAS controllers in FreeBSD but I can't see Marvell on those lists.

    I Also tried disabling the SAS disk and SAS controller from the BIOS, attached a SATA disk and installed Windows 7 Pro x64 to it and tried Safeguard on the SATA disk. Everything went smoothly and the disk was encrypted. So the problem is the SAS disk and it's controller. I don't know which version of FreeBSD is used to boot up SafeGuard and don't know how much customizations there are made by Sophos, but it seems like there's no support to that specific Marvell's SAS controller.

    We're moving from Windows XP to Windows 7 and this is slowing things down a bit. Hopefully there will soon be a version that supports Marvell's SAS controller. In the meantime we're buying SATA disks to these workstations. Performance is not that good of course with SATA disks.

    It's also quite interesting that the same hardware works with Utimaco Safeguard Easy 4.50.2.17 that we're using in our Windows XP computers. That version has no problem encrypting SAS disks. Too bad it doesn't have Windows 7 support.

    I'll let you know if Sophos's official support comes up with something!

    :6551
Reply
  • 0

    Hi,

    I've tried almost anything solving this problem. I have also contacted your official support and they are examining the problem. Here's a brief list of things I tried.

    - Updated latest BIOS

    - Tried all of the hotkeys

    - Disabled all USB ports and integrated memory card reader from BIOS

    - Disconnected even DVD-drive

    - Tried the 32-bit version of SafeGuard also

    - Tried modifying the IRPStackSize

    None of the above operations have any affect, the error remains the same. However I think that the problem lies in FreeBSD that is used to boot up SafeGuard. There's no support in FreeBSD to Marvell's SAS Controller. I even tried installing the newest build of FreeBSD and it's installer can't find the SAS disk. There are many supported SAS controllers in FreeBSD but I can't see Marvell on those lists.

    I Also tried disabling the SAS disk and SAS controller from the BIOS, attached a SATA disk and installed Windows 7 Pro x64 to it and tried Safeguard on the SATA disk. Everything went smoothly and the disk was encrypted. So the problem is the SAS disk and it's controller. I don't know which version of FreeBSD is used to boot up SafeGuard and don't know how much customizations there are made by Sophos, but it seems like there's no support to that specific Marvell's SAS controller.

    We're moving from Windows XP to Windows 7 and this is slowing things down a bit. Hopefully there will soon be a version that supports Marvell's SAS controller. In the meantime we're buying SATA disks to these workstations. Performance is not that good of course with SATA disks.

    It's also quite interesting that the same hardware works with Utimaco Safeguard Easy 4.50.2.17 that we're using in our Windows XP computers. That version has no problem encrypting SAS disks. Too bad it doesn't have Windows 7 support.

    I'll let you know if Sophos's official support comes up with something!

    :6551
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