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System Halted! Safeguard Easy 5.50.1 and 5.50.8

Alpina

Hi,

I'm trying to encrypt Lenovo D20, model 4158 with Windows 7 Pro x64 installed to it. I have tried Safeguard Easy 5.50.1 and the newest 5.50.8 but they both fail to encrypt the disk. Both of them install succesfully, but after reboot, system halts. See screenshot below. I have tried all the hotkeys, none of them changed the situation.

Screenshot: http://cid-0e3fa9e9761819a7.photos.live.com/self.aspx/Screenshots/16112010016.jpg

The computer has Marvell SAS Storage Controller. I think the problem is somehow hardware / disk related. I've had issues with our laptops, but they only had 0x02 errors which were solved by finding the right combination to command -section in POACFG configuration file. We're using the latest configuration file with our own customizations.

Please, could anyone help me with this problem?

:6133


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  • 0

    Hi Alpina,

    thank you very much for bringing up this one.

    With regards to the screen shot this seems to an problem with the available virtual memory of the machine. Furthermore this could as well be an issue with an internal controller: Therefore please be so kind and double check if there is newer BIOS version available for that machine or if there any settings with regards to the USB / Disk setup that can be configured in the BIOS.

    Should these things not solve the issue as well please be so kind and open a new support call since we will then have to forward this issue to our QA department. When opening a ticket please be so kind and provide information if you would be willing to send us a machine if required.

    Thank you very much!

    Regards

    Dan

    :6439
Reply
  • 0

    Hi Alpina,

    thank you very much for bringing up this one.

    With regards to the screen shot this seems to an problem with the available virtual memory of the machine. Furthermore this could as well be an issue with an internal controller: Therefore please be so kind and double check if there is newer BIOS version available for that machine or if there any settings with regards to the USB / Disk setup that can be configured in the BIOS.

    Should these things not solve the issue as well please be so kind and open a new support call since we will then have to forward this issue to our QA department. When opening a ticket please be so kind and provide information if you would be willing to send us a machine if required.

    Thank you very much!

    Regards

    Dan

    :6439
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