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System Halted! Safeguard Easy 5.50.1 and 5.50.8

Alpina

Hi,

I'm trying to encrypt Lenovo D20, model 4158 with Windows 7 Pro x64 installed to it. I have tried Safeguard Easy 5.50.1 and the newest 5.50.8 but they both fail to encrypt the disk. Both of them install succesfully, but after reboot, system halts. See screenshot below. I have tried all the hotkeys, none of them changed the situation.

Screenshot: http://cid-0e3fa9e9761819a7.photos.live.com/self.aspx/Screenshots/16112010016.jpg

The computer has Marvell SAS Storage Controller. I think the problem is somehow hardware / disk related. I've had issues with our laptops, but they only had 0x02 errors which were solved by finding the right combination to command -section in POACFG configuration file. We're using the latest configuration file with our own customizations.

Please, could anyone help me with this problem?

:6133


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    Hi Alfred,

    SafeGuard Enterprise / SafeGuard Easy brings a tool called SGNRollback.exe that helps to repair an unsuccessful endpoint installation. The tool is located on the installation media in the "Tools\SGNRollback tool folder"

    The usage is described within the Tools manual (ssg_60_tog_eng_tools.pdf) or in the following KBA

    How to use SGNRollback.exe to repair a failed SafeGuard Enterprise Device Encryption installation.

    http://www.sophos.com/en-us/support/knowledgebase/110653.aspx

    Please make sure to install the SafeGuard 6 Service Release 1 (version 6.00.1) when doing a reinstallation.

    Cheers,

    Chris

    :37289
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  • 0

    Hi Alfred,

    SafeGuard Enterprise / SafeGuard Easy brings a tool called SGNRollback.exe that helps to repair an unsuccessful endpoint installation. The tool is located on the installation media in the "Tools\SGNRollback tool folder"

    The usage is described within the Tools manual (ssg_60_tog_eng_tools.pdf) or in the following KBA

    How to use SGNRollback.exe to repair a failed SafeGuard Enterprise Device Encryption installation.

    http://www.sophos.com/en-us/support/knowledgebase/110653.aspx

    Please make sure to install the SafeGuard 6 Service Release 1 (version 6.00.1) when doing a reinstallation.

    Cheers,

    Chris

    :37289
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