Keyboard will not work on POA screen. Currently company is using version 7.00.0.105 of Sophos Safeguard encryption
I have the following hardware settings on SafeGuard Logon
USB Legacy support on
Display resolution vesa
USP Support on
ATA compatibility off
USB 2.0 on
ACPI/APIC off
I have tried every possible combination of "on' or 'off' for the USB functions and it did not work. I was able to get it working once and then after a reboot it would stop working again. Laptop came with Windows 10 and I reimaged it to Windows 7. ATA has to be turned off otherwise I receive error message 'no INIT'
Any suggestions on how to get the keyboard working? I have checked the BIOS settings and USB is enabled.
HP EliteBook 820 G3 12.5" Notebook - Intel Core i7 (6th Gen) i7-6500U Dual-core $1,739.00 3 $5,217.00
(2 Core) 2.50 GHz - 16 GB DDR4 SDRAM - 512 GB SSD - Windows 10 Pro 64-bit -
1920 x 1080 - Intel HD Graphics 520 DDR4 SDRAM - Bluetooth - Front
Camera/Webcam - IEEE 802.11a/b/g/n/ac - Gigabit Ethernet - Network (RJ-45) - 2
x USB 3.0 Ports - 1 x USB 3.1 Ports - 3-cell Lithium Polymer (Li-Polymer) - 12.50
Hour Battery Run Time
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