Disk encryption didnot encrypted all the file in volume

Question

Hi all, I had created two question 
 The first one is about file encryption. I had created two policy one is disk base encryption and one is file base encryption. But i found that after i perform for my volume E, it only encrypted my pdf file only. All the other file, such as image file doesn't encrypted. So did i make my policy wrong? Following is some captured screen 
 From my PC, it show some file was ignored. Best regards, Tom

BillKearney · Answer

Hi Tom, 
 
 You need to confirm what components of the Safeguard client you have installed. Do you have Synchronized encryption (application) or Location based encryption? 
 This is configured in the Safeguard Client installer. Please see sophserv.sophos.com/.../install.png 
 By default Synchronized encryption is installed. If you want all data on a removable device encrypted you need to have "Location Based File Encryption, Data Exchange" installed. This will allow the policy named "FILEBASE_DISK_POLICY" to function correctly. 
 
 Please note you can not have Synchronized encryption (application) and Location based encryption components installed at the same time. 
 For more information please see https://docs.sophos.com/esg/sgn/8-0/admin/win/en-us/webhelp/index.htm#concepts/DataExchangeAbout.htm#id104UCI00YXK