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POACFG leads to abortion of client installation

Hi,
I tried to install the SafeGuard Device Encryption Client 5.60.3.88 using the current POACFG as provided on the Sophos FTP server. The installation is aborted with an error. I think I found the reason in the POACFG file (GraphicController matches, command is "ABORT").
My question now is, what can be done to get SafeGuard running on the machine? The tweaks do not seem to work. Do I need to wait for a software update?
If an old POACFG is used, the installation is performed but the POA is stuck with a white screen.

Thanks and regards
Florian

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0 BillKearney over 7 years ago

Hi FlorianOtt,

It sounds like the hardware you are installing on is not compatible, hence the "ABORT".

If you raise a case with Technical Support they'll be able to assist you with this.

Bill.
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