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SGN 8.0 Concept Testing- Invoke test fails

Beckie Fischbach

Hello,

 

I am currently testing SGN 8.0 for my company for possible purchase. I have the whole back end and database set up. I followed the installation documentation to a T. I am running into an issue when doing an "Invoke test" I am getting the current error: 

"<?xml version="1.0" encoding="UTF-8"?>
<string xmlns="tempuri.org/.../WebService> <DBAuth>failed</DBAuth> <Error>Certificate not found.</Error></string>"

 

I have copied the correct Mach cert to configure the MC "C:\Program Files (x86)\Sophos\SafeGuard Enterprise\MachCert".. But still getting this error after i installed the configuration package built from the management center to the SVR. Any insight you can give is greatly appreciated, as if this end up working, my boss will most likely purchase. 

Thank you in advance,

 

Beckie



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  • FormerMember
    0 FormerMember

    Hey Beckie,

    I hope you're well!

    Check IIS > Application Pool > SGNSRV-Pool > check the Identity and make sure the user is a domain admin (typically it'll be called SGNSQL).
    Can you now go into SQL Server Management Studio and check the permissions for the user that's been set in Identity of SGNSRV-Pool.
    Please make sure they have permissions to access the SafeGuard database with db_datareader and db_datawriter permissions.
    Make sure the above account is member of the IIS_WPG Windows security group.
     
    If the above doesn't resolve the issue please follow through the guide below:
     
    Article ID: 109662
    Title: Analyzing client-server communication issues in SafeGuard Enterprise
  • 0 in reply to FormerMember

    Thanks Toby, I worked with Sophos Support and they assisted me on this. Basically reinstalled SGNSVR on the IIS box, and then installed MC on SQL box. 

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