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Backend Upgrade 8.00.0.251 -> 8.00.0.280 "can simply be installed "

JoeGrzybowski

I would like to upgrade my Safeguard 8.00.0.251 -> 8.00.0.280.

The instructions say: "The new backend msi packages, SGNManagementCenter.msi, SGNServer.msi, and SGNWebHelpDesk.msi, can simply be installed on the system(s) that run the initial version of SafeGuard 8.0 and will upgrade them to the latest build. Note: SafeGuard Management Center installations, running on Client operating systems, need to be upgraded as well."

If someone can please clarify:

Am I suppose to copy the 3 .msi files identified above to a temp directory on the server and run them (double click on them) and I am done on the server?

What does the "Note" mean? Am I suppose to copy and run sgnclient.msi on all of my laptops?

Thank you for your assistance.



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  • FormerMember
    +1 FormerMember

    Hello Joe,

    Many thanks for the question.

    Basically yes, you just need to run the following msi components in this order:

    1. SGNServer.msi
    2. SGNManagementCenter.msi
    3. SGNWebHelpDesk.msi (if you use the web helpdesk)

    The note is just saying that if you have any secondary copies of the Management Centre installed elsewhere (ie: on a Windows 10 client to save you having to go to the server each time you wanted to make a change) then that copy will need to be upgraded too.

    Please let me know if any of the above is still unclear.

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  • FormerMember
    +1 FormerMember

    Hello Joe,

    Many thanks for the question.

    Basically yes, you just need to run the following msi components in this order:

    1. SGNServer.msi
    2. SGNManagementCenter.msi
    3. SGNWebHelpDesk.msi (if you use the web helpdesk)

    The note is just saying that if you have any secondary copies of the Management Centre installed elsewhere (ie: on a Windows 10 client to save you having to go to the server each time you wanted to make a change) then that copy will need to be upgraded too.

    Please let me know if any of the above is still unclear.

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