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Safeguard 7 - User locked out after machine hibernates

MichaelRichardson

 After rolling out Safeguard 7 to Windows 7 machines we have identified an issue that when some of these machines hibernate the POA user receives "failed to login" at the Sophos login.  The only solution is to use Recovery to get into the machine and then change their Active Directory password and allow it to sync.

 

This has become a real time consuming issue for us.  Is there anything we can do to correct this beyond deploying a group policy to prevent the hibernate and sleep functions on all machines?



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  • 0 in reply to FormerMember

    Hi Toby 

     

    My domain has the same issue, this happens when the user tries to login to the company domain after the machine has gone into hibernation or the user has locked the machine. even with the correct credentials the login delay keeps increasing. 

    no failed logins are reported to the management center, while this is happening.

    A workaround we have found is to login with the windows login icon rather than the sophos login icon, with all network connections turned off. 

    although once this fails, the only option is recovery which is painstakingly an inconvenience

    If it helps i have noticed the safeguard authentication service doesn't run after coming from a sleep or hibernation state maybe this has to do with the issue 

    Thanks in advance !!!!

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