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BitLocker configuration error

BrandonLafferty

When attempting to configure clients the encryption process is not displayed to the user. I have to manually go into the Control Panel and turn on BitLocker. This is not the situation I want however because then the recovery keys are not managed by the Safeguard server. But I went with it to see what would happen. After going through the BitLocker stuff and choosing my pin I was prompted with a Safeguard window asking to create a pin and that my machine would restart. So I thought okay, maybe I'm getting somewhere. Restarted my machine to receive the following error "The BitLocker encryption key cannot be obtained. Verify that the TPM is enabled and ownership has been taken. If this computer does not have a TPM, verify that the USB drive is inserted and available". I went into the TPM management console and it tells me the TPM is ready for use. Clearing the TPM hasn't proven to help either.

 

Any help at all would be appreciated please!

 

-Brandon



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  • FormerMember
    0 FormerMember

    Hi Brandon,

    Have you tried changing the owner password or resetting the TPM lockout from TPM.msc? Sometimes this helps (depending on the cause).
    You might want to check you don't have anything like FastBoot/RapidBoot/QuickBoot enabled, ensure that is set to Thorough/Full depending on the wording from your vendor. If that fails check the BIOS boot order is (1) HDD and (2) USB with no other devices enabled.

  • 0 in reply to FormerMember

    Hi Toby,

     

    Sorry for the multiple posts, I just wanted to keep you updated on what has been happening since I am still trying things.

     

    I have a clean Windows 10 machine and I installed the client on that machine. Everything went through fine with it no errors or anything. On the troubled machine, I uninstalled all of the software related to the client, removed it from the Safeguard Management Center, and then went into the BIOS and deactivated the TPM. I then installed the client software again, it prompted me to activate the TPM chip by clicking restart, when I restarted I wasn't prompted with anything.

     

    Thanks,

    Brandon

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  • 0 in reply to FormerMember

    Hi Toby,

     

    Sorry for the multiple posts, I just wanted to keep you updated on what has been happening since I am still trying things.

     

    I have a clean Windows 10 machine and I installed the client on that machine. Everything went through fine with it no errors or anything. On the troubled machine, I uninstalled all of the software related to the client, removed it from the Safeguard Management Center, and then went into the BIOS and deactivated the TPM. I then installed the client software again, it prompted me to activate the TPM chip by clicking restart, when I restarted I wasn't prompted with anything.

     

    Thanks,

    Brandon

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