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Outlook add-in not installed

JasonRoberson

We are about to roll out SafeGuard Enterprise 8 and have it mostly ready except for email attachments.  There is a Protect with Password option for the Mac client (non Outlook) but we can't find a way to install the Outlook 2010 for Windows Add-In. I have set the option to "yes" in the policy and made sure it is applied but there is no add-in shown in Outlook. Even after reinstalling the SafeGuard client, it doesn't show it there or in the disabled add-ins. Is there a separate installer we need to use for this? We are using Windows 7/10 64-bit Pro and are using the Client Installers x64 package, but do we need to use the x86 since Outlook 2010 is 32bit?

Thanks



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  • 0

    Hi Jason,

    We only support Outlook 32-bit, even on 64-bit platforms,so that should not be the problem.

    As the Outlook add-in is available in the Synchronized Encryption module only (and thus not in the location based encryption modules), maybe this is where the problem is?

    Vince

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  • 0

    Hi Jason,

    We only support Outlook 32-bit, even on 64-bit platforms,so that should not be the problem.

    As the Outlook add-in is available in the Synchronized Encryption module only (and thus not in the location based encryption modules), maybe this is where the problem is?

    Vince

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  • 0 in reply to Vincent Vanbiervliet

    That is probably why then. We were intending to protect Dropbox shared folders primarily. This is why we chose location based. Will synchronized encryption do this as well?  There is a warning during setup that claims that it won't but we would like the ability to encrypt through Outlook as well when a file is sent outside the organization. If we have the files encrypted with Sophos SafeGuard Enterprise, then the outside entity would still need to be able to decrypt it on their end. There is an option with OSX to manually encrypt with a password that then creates an attachable HTML file. Is this feature available on Windows?

  • 0 in reply to JasonRoberson

    Hi Jason,

    A couple of questions, so here are a couple of answers:

    * With Synchronized Encryption you can still encrypt your Dropbox folders (or rather: the files in there). However, you cannot use local keys and passphrases then. And you would only encrypt files created by certain applications

    * On Windows you only have HTML5 encryption with Synchronized Encryption

    It is our intention (but don't see this as a confirmed statement) to make both the Outlook add-in for Windows and the HTML encryption available for the location based encryption in a next release.

  • 0 in reply to Vincent Vanbiervliet

    Well, that would make it more consistent to support both environments if they both had the same tools. We'll just have to find a different solution for it then. Thanks for your help.

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