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Windows 7 sporadically Slow welcome screen

DanielHarris

 Some users have sporadically slow windows welcome screen, sometimes hitting ctrl+alt+del seems to push it through. Only affects computers with Sophos Safeguard 6.10.0.372 installed



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  • FormerMember
    0 FormerMember

    Hello Daniel,

    If the users have got to the Windows Welcome screen then SafeGuard has already decrypted the disk for Windows to load. I would suggest looking at the following:

    • Adding more RAM (if possible)
    • Replacing the hard drive with an SSD (if possible)
    • Upgrading the Server and Clients to SafeGuard version 8 (6.10 is two version behind the latest version)
    • Upgrading the OS to Windows 10 Pro and using BitLocker in combination with the above

    Windows 7 is about 7 years old now and 6.10 was written some time ago so there may be issues with things like Windows Updates or new BIOS updates too.

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  • FormerMember
    0 FormerMember

    Hello Daniel,

    If the users have got to the Windows Welcome screen then SafeGuard has already decrypted the disk for Windows to load. I would suggest looking at the following:

    • Adding more RAM (if possible)
    • Replacing the hard drive with an SSD (if possible)
    • Upgrading the Server and Clients to SafeGuard version 8 (6.10 is two version behind the latest version)
    • Upgrading the OS to Windows 10 Pro and using BitLocker in combination with the above

    Windows 7 is about 7 years old now and 6.10 was written some time ago so there may be issues with things like Windows Updates or new BIOS updates too.

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