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Error During Safeguard installation with Version 8

JaimeCaballero

Registering my Server as SGN Server with button "Make these computer a SGN Server" not working

I'm trying to install it on a windows server 2012 R2.



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  • FormerMember
    0 FormerMember

    Hi Jaime,

    Sorry to hear you're having these issues, it's not something we've ever seen reported!

    What happens if you manually add the Server using the MachCert certificate, does that produce the same error?

  • 0 in reply to FormerMember

    hi,

    the issue was happening because the server name was the same as the Master Security Officer name.  I tried a different MSO name and it let me register the server. Now I'm having an error when testing the Web Service.  It says that it cannot connect with the database.

    What I'm missing!!

Reply
  • 0 in reply to FormerMember

    hi,

    the issue was happening because the server name was the same as the Master Security Officer name.  I tried a different MSO name and it let me register the server. Now I'm having an error when testing the Web Service.  It says that it cannot connect with the database.

    What I'm missing!!

Children
  • 0 in reply to JaimeCaballero

    Hello,

    The DBAUTH failure you are receiving during the invoke test is most likely due to the Application Pool Identity not being set to an account with READ/WRITE access to your SAFEGUARD database.  

    Please perform the following steps to resolve the DB Auth failure issue:

    1. Open IIS, view the properties of whichever Application Pool the SGNSRV website is using. Select 'Identity' to confirm the Identity in use.
    2. Make sure the above Identity is set to a Domain Account and ensure it is a member of the Domain-based IIS_WPG group.
    3. Add this Account as a SQL Logon using Windows Authentication in whichever SQL Instance contains the Safeguard Database.
    4. Open the properties of the new SQL Logon Object, assign Server Roles DBCreator & Public and then map it to the Safeguard Database.
    5. Using the same Mapping section, highlight Safeguard and at the bottom, select the DB_DataReader, DB_DataWriter, & Public roles.
    6. Click OK to save the new settings & restart your IIS Service on the Safeguard IIS Server, which will cycle out the old security nestings.
    7. Browse to the SGNSRV Website on the Safeguard IIS Server. Select Check Connection and press the Invoke button to confirm success.

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