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Sophos Safeguard Enterprise 8.0 - 1 demo license seems to block the whole SGN Server

Melchor

Hi,

i´ve upgraded our Safeguard Enterprise Installation to Version 8 from 7.

Now I´m getting an error on the license page, that the license is exceeded and that the SGN Server isn´t distributing any policy anymore.

I think, the problem might be 1 File Encryption demo license.

I´ve already tried all SQL scripts to find out, which Client is using it, but I can´t find any Clients with that feature.

May I delete the demo license directly in the SQL Database?

kind regards

Marcus



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  • FormerMember
    0 FormerMember

    Hello Marcus,

    The component can only be uninstalled from the client I'm afraid.

    Use this SQL query to find the machine, remove the File Encryption component, sync the Client, recount your used licenses and you should be good to go!

    use SafeGuard
    SELECT
    SAFE_GUARD_DIR.SGD_name as 'Machine name',
    IVT_INST_FEATURES.IIF_FEATURE as 'Feature Installed',
    convert (VARCHAR,IVT_INST_FEATURES.IIF_MODIFY_DATE,3) as 'Last modified'
    FROM IVT_INST_FEATURES INNER JOIN
    SAFE_GUARD_DIR ON IVT_INST_FEATURES.IIF_MACHINE_ID = SAFE_GUARD_DIR.SGD_ID where IVT_INST_FEATURES.IIF_FEATURE like 'File%'
    order by SAFE_GUARD_DIR.SGD_name

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  • FormerMember
    0 FormerMember

    Hello Marcus,

    The component can only be uninstalled from the client I'm afraid.

    Use this SQL query to find the machine, remove the File Encryption component, sync the Client, recount your used licenses and you should be good to go!

    use SafeGuard
    SELECT
    SAFE_GUARD_DIR.SGD_name as 'Machine name',
    IVT_INST_FEATURES.IIF_FEATURE as 'Feature Installed',
    convert (VARCHAR,IVT_INST_FEATURES.IIF_MODIFY_DATE,3) as 'Last modified'
    FROM IVT_INST_FEATURES INNER JOIN
    SAFE_GUARD_DIR ON IVT_INST_FEATURES.IIF_MACHINE_ID = SAFE_GUARD_DIR.SGD_ID where IVT_INST_FEATURES.IIF_FEATURE like 'File%'
    order by SAFE_GUARD_DIR.SGD_name

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  • 0 in reply to FormerMember

    Hi,

    I´ve already tried that, but the seems to be the new V8 clientinstallation and  a new database structur.

    The client feature "Synchronized Encryption" is installed if "Standard" installation is selected and that is shown as "File Encryption" on the license tab.

    There´s no entry in the table "IVT_INST_FEATURES" for that, so that the script shows nothing.

    I made a support case and the scripts are going to be updated for version 8.

    So far, my problem is solved and I know what to do, the next time.

    kind regards

    Marcus

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