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Client modification - add features after initial install?

SteveKirk

Hi,

We're wanting to add the data exchange feature onto all of our clients, is it possible to automate this via a script?

I've tried using a bat file using msiexec & ADDLOCAL but it fails with the event log recording;

"Product: Sophos SafeGuard Client 7.00.2.23 -- Error 1316: The specified account already exists"

Thanks



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  • 0

    Hi Steve,

    Your batch file might not be running with the right privileges, or your command could be malformed.

    Try running this in command prompt on a machine you're attempting to modify. Please ensure that after msiexec that you path to the SafeGuard Client installer correctly. I've highlighted this portion in red. If there are spaces in the file path, you'll need to close the path with beginning and end quotes.

    msiexec /i "c:\users\admin\desktop\safeguard installers\SGNClient.msi" ADDLOCAL=SecureDataExchange /passive /promptrestart

    The /passive will make the install a non-interactive progress bar and automatically take care of the modules installation.

    The /promptrestart will request for the machine to reboot (needed to change/install modules).

    Without /passive, you'll need to manually click through the installer, but it will have selected the Data Exchange module, and with /passive but without /promptrestart the computer will just automatically reboot once finished, so it may be a good idea for that prompt but if not needed, then leave out /promptrestart.

    Hope this helps!

    Lee Anderson | Manager, Technical Support

    *Sign up for SMS notifications here or check the status of Sophos Central here.

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  • 0

    Hi Steve,

    Your batch file might not be running with the right privileges, or your command could be malformed.

    Try running this in command prompt on a machine you're attempting to modify. Please ensure that after msiexec that you path to the SafeGuard Client installer correctly. I've highlighted this portion in red. If there are spaces in the file path, you'll need to close the path with beginning and end quotes.

    msiexec /i "c:\users\admin\desktop\safeguard installers\SGNClient.msi" ADDLOCAL=SecureDataExchange /passive /promptrestart

    The /passive will make the install a non-interactive progress bar and automatically take care of the modules installation.

    The /promptrestart will request for the machine to reboot (needed to change/install modules).

    Without /passive, you'll need to manually click through the installer, but it will have selected the Data Exchange module, and with /passive but without /promptrestart the computer will just automatically reboot once finished, so it may be a good idea for that prompt but if not needed, then leave out /promptrestart.

    Hope this helps!

    Lee Anderson | Manager, Technical Support

    *Sign up for SMS notifications here or check the status of Sophos Central here.

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  • 0 in reply to helloworld

    Thanks for the info unfortunately still comes up with the same error.  The client I'm running this on is Win 10 if that makes any difference?

    Noticed that even if i don't run the script with /passive so you get the GUI, it'll preselect the option for DataExchange but will fail with the same error.  

    The only way so far has been to change the install from Programs and Features which would take a while for 200+ machines!

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