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SafeGuard installed but doesn't encrypt/activate POA

andrewsearle

Hi, we have a brand new Dell Precision 7510 with Win 7 Professional 64 bit and a 250Gb SSD.

I managed to install the SafeGuard software as usual, and after installing the config package rebooted/logged into Windows again as normal.

At this point, I was expecting it to start the encryption of the disk, but nothing happens.

All policies and keys are correct, and the machine shows in the console as epxected, but the c: hasn't encrypted, and if I reboot, I don't get the POA screens but just go straight to the Windows Ctrl-Alt-Del screen.

so, my questions are:

how can I start the encryption manually?

how do I get POA page to start before Windows?

I have uninstalled/reinstalled a couple of times as per other forum solutions I found, but still get the same thing each time...

thanks



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  • FormerMember
    0 FormerMember

    Hello,

    Are you logging in through the SafeGuard tile?

    Is your device protection policy correct and applied to the OU of that machine? What does the RSOP say?

  • 0 in reply to FormerMember

    Hello Toby

    From an AD point of view, the machine is in the correct OU and has all our standard group policies applied - is there anything specific in the gpresult output you're looking for?

    Does 'SafeGuard tile' mean the Windows 7 login - the picture has changed to the SafeGuard icon if that's what you mean...

    thanks

    Andrew

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  • 0 in reply to FormerMember

    Hello Toby

    From an AD point of view, the machine is in the correct OU and has all our standard group policies applied - is there anything specific in the gpresult output you're looking for?

    Does 'SafeGuard tile' mean the Windows 7 login - the picture has changed to the SafeGuard icon if that's what you mean...

    thanks

    Andrew

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