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Map Active Directory group to Security Officer

Hi,

I've just deployed SafeGuard Enterprise 7.

Now I need to allow our 30 support technicians to perform "Helpdesk Office" role tasks (recovery, etc).

Is there any way to associate an Active Directory group (say, "domain\Support Team") with a Security Officer with the "Helpdesk Office" role?

So any person belonging to that group will be allowed to login to "Web Helpdesk" and perform those tasks?

Our technicians come and go often so setting up and removing each one individually from SafeGuard seems like a burden. Most corporate applications allow you to do this but I couldn't find a way in SafeGuard yet :/

Thanks, José



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  • FormerMember
    0 FormerMember

    Hello José,

    If I've understood your query correctly, you can assign security officers to your AD structure as follows:

    In the SafeGuard Management Center > Users and Computers click on the part of your domain you'd click to grant access to, click the Access tab, now drag the necessary Security Officers over from the Officers panel on the right hand side (if this panel is hidden just click the Officers button to the far right). Click Save and you're all good to go!

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  • FormerMember
    0 FormerMember

    Hello José,

    If I've understood your query correctly, you can assign security officers to your AD structure as follows:

    In the SafeGuard Management Center > Users and Computers click on the part of your domain you'd click to grant access to, click the Access tab, now drag the necessary Security Officers over from the Officers panel on the right hand side (if this panel is hidden just click the Officers button to the far right). Click Save and you're all good to go!

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