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Change user password in Active Directory and Sophos allways ask for the old password. (Windows 10 Bitlocker)

Hello,

we use Sophos Safeguard 7.

 

It works very good but when i change an password in the active directory (eg. when a user don’t know his password)

When I try to login into Windows a Sophos window appears and ask for the old password for the keychain.

 

But the user forgot his password. I can klick an abort but at the restart he asks again…

What can I do?

 

If the user changes his password by his own with windows everything work fine and Sophos make direct an keychain or change the password of the keychain.



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  • One way that we get around this problem is to delete the user's certificate from the SafeGuard console.

    That way, when the user logs on again, a new certificate is created based on the new password and downloaded to the client.

    There may be issues with doing this, however, but it works for us in our environment.

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  • One way that we get around this problem is to delete the user's certificate from the SafeGuard console.

    That way, when the user logs on again, a new certificate is created based on the new password and downloaded to the client.

    There may be issues with doing this, however, but it works for us in our environment.

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