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Change user password in Active Directory and Sophos allways ask for the old password. (Windows 10 Bitlocker)

Hello,

we use Sophos Safeguard 7.

 

It works very good but when i change an password in the active directory (eg. when a user don’t know his password)

When I try to login into Windows a Sophos window appears and ask for the old password for the keychain.

 

But the user forgot his password. I can klick an abort but at the restart he asks again…

What can I do?

 

If the user changes his password by his own with windows everything work fine and Sophos make direct an keychain or change the password of the keychain.



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  • FormerMember
    +1 FormerMember

    Hello Denis,

    If you change the password in AD it will be out of sync with SafeGuard, the best way to change a password is to hit Ctrl + Alt + Del on the client machine > Change a password > Create the new password.

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  • FormerMember
    +1 FormerMember

    Hello Denis,

    If you change the password in AD it will be out of sync with SafeGuard, the best way to change a password is to hit Ctrl + Alt + Del on the client machine > Change a password > Create the new password.

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