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Safeguard 6.00.1 Client Upgrade Keeps Trying to Reinstall Itself

RodrigoPerez

An upgrade to Safeguard 6.00.1 keeps trying to reinstall itself on one of our computers.  It appears that the client has been updated and it reports itself as being 6.00.1, but whenever the user reboots the computer, eventually the upgrade gets launched again.

Any ideas on how to stop this?



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  • FormerMember
    0 FormerMember

    Hello,

    That's very odd, I've never heard of this before - you're not deploying via some kind of logon script or something similar I presume? Has the client fully updated, including the configuration package? What operating system are you using? Can you upgrade to a newer version of SafeGuard, like 6.1 or 7.0? Can you upload a short video via a camera phone or something?

  • 0 in reply to FormerMember

    Thanks for getting back to me on this!

    No, there is no logon script being used that I can find. I checked it using Autoruns and found nothing that runs at login just to be sure.

    I'll have to verify that the configuration file is updated and get back to you.

    This is on a Windows Enterprise 64-bit installation. We have not deployed anything newer, so can't go that route.

    As far as what it is doing, it runs the install program and has two options to choose from:  one says it will stop services and install and the other says it will install and require a reboot. We've tried both options several times, but if it doesn't restart at the next boot up, it will pop up again sometime later in the day.

    Thanks again for any assistance that you can provide.

  • FormerMember
    0 FormerMember in reply to RodrigoPerez

    Hello Rodrigo,

    You were going to verify if the configuration file had been updated, can you confirm this?

    I presume that's Windows 7 Enterprise?
    Do you have any screenshots?
    What install program does it run, the pre-install, client of config package?

    Can you upload a short video via a camera phone or something?

  • 0 in reply to FormerMember

    Thanks very much for getting back to me again!

    I looked at the About screen and it only lists Sophos SafeGuard as 6.00.1.31, so I'm not sure how or where to check the configuration file's status.

    Here is what runs:

    I can select either of the two install options and it appears to complete the installation.  Then I reboot the computer as needed.  Sometimes, this same install will come up as soon as I log in, sometimes it waits until I launch File Explorer, and sometimes it just randomly pops up while I'm working.

    Currently, I just leave it alone while working and then cancel it when I go to shut down the computer.

    Thanks again for your assistance.

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  • 0 in reply to FormerMember

    Thanks very much for getting back to me again!

    I looked at the About screen and it only lists Sophos SafeGuard as 6.00.1.31, so I'm not sure how or where to check the configuration file's status.

    Here is what runs:

    I can select either of the two install options and it appears to complete the installation.  Then I reboot the computer as needed.  Sometimes, this same install will come up as soon as I log in, sometimes it waits until I launch File Explorer, and sometimes it just randomly pops up while I'm working.

    Currently, I just leave it alone while working and then cancel it when I go to shut down the computer.

    Thanks again for your assistance.

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