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SafeGuard Authentication service fails to start on Windows 7 running Safeguard 7.x and automatically shuts down laptop.

BradJurgensen

I have to then go through the recovery process every time to try and get past that error but am unable to.

Why does this service fail to start and how do I get past it so I can logon?



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    Hi Brad, 

    There could be several contributing factors to the error you are seeing, but you will basicically need to uninstall Safeguard and re-install. If you can, I'd suggest booting up, and not using the Safeguard credential provider, but rather the regular windows credential provider which should bypass the Safeguard authentication service, and you can uninstall it in the reverse order in which it was installed. Alternately if you can't boot to windows that way, boot to safe mode and uninstall using these directions: 

      • Boot the machine into Safe Mode (F8 during startup or directly after authenticating at the POA)

      • Open the Registry Editor (regedit.exe) and add the following registry entries (they do not exist by default):
        • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer - change "Default" REG_SZ value to "Service"
        • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SGN_BEService - change "Default" REG_SZ value to "Service"
        • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\BEDevctl - change "Default" REG_SZ value to "Service"

          N.B. If the user is booting into Safe Mode with Networking, the registry entry will need to be under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\....
      • Close the Registry Editor

      • From the command prompt run following commands:
        • net start MSIServer
        • net start SGN_BEService
        • net start BEDevctl
      • Remove the Safeguard Client from Add/Remove Programs (appwiz.cpl)

      • On an encrypted system - if you want to check decryption process, manually start: C:\Windows\System32\be_encvExe.exe
      • Once decryption/deinstallation has finished, please reboot the machine

      • On the next restart you will see a blue Windows installer screen displaying: Starting SG Base Encryption Kernel deinstallation. Please wait... Release all allocated areas on disk. Process completed. Result OK.

    • SafeGuard should now be uninstalled

    PaulD

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