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I'm having No Init on Dell Precision 7510 laptops Safeguard 7.0.2

GregWilliams

Hi and thinks for taking a look.

I'm having No Init on Dell Precision 7510 laptops after a long wait at the Safeguard "white screen" version 7.0.2... RAID is off in the bios and set to legacy. Any ideas for a work around? I haven't tried the latest POACFG yet but it's my next step.



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  • 0 in reply to Holger

    Hi Hoger,

    Thanks for the info. I saw the post when first researching this problem.  I've tried multiple of times With the Shift + F6 and I'm not able to get the timing right do to the lag I'm guessing??

    Again thanks

    Edit: I was finally able to the Shift + F6 to take. Thanks Holger for making me try again. I hope Sophos comes out with an update soon to cover the newer Dell (and other major manufactures) laptops.   

  • 0 in reply to GregWilliams

    Hi Greg,

    yes, often it's very difficult to find  the right timing for hitting the Shift key. Do you know that you have to press the left Shift key first?

    https://www.sophos.com/en-us/support/knowledgebase/107781.aspx

    If you don't get it working, you could try to reinstall Windows and SGN using a customized POACFG.xml file which turns off ATA.

    An example for customizing the file you can find here:

    https://community.sophos.com/products/safeguard-encryption/f/6/p/75139/289135#289135

    For E7470 model we added this section to POACFG file for turning off ATA.

    <Action>
            <Version>6.00.1</Version>
            <Condition>
                <Machine Vendor="Dell Inc." UseVendor="1" Model="Latitude E7470" UseModel="1" Type="01" UseType="0" />
                <BIOS/>
                <HardDisk/>
                <HD-Controller />
                <USB-Controller />
                <GraphicController/>
                <VideoControllerDriver/>
            </Condition>
            <Command>USBLEGACY OFF,VESA ON,USB ON,ATA OFF,USB20 OFF,ACPIAPIC OFF</Command>
        </Action>

    I suggest that you run this command on a command line after installing WIndows:

    "wmic csproduct get name"

    It gives you the exact model name of your DELL laptop. Now replace "Latitude E7470" in my example above with the name of your model.

    Insert this section into POACFG.XML file and follow the instructions from my link above.

    Hope it helps.

    Holger

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