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How to recover a partition from a damaged, Safeguard 6.1 encrypted SSD?

MadarsLapčenoks

Hi!

A Windows 7 laptop encrypted with Safeguard 6.1, centrally managed suffered water damage.

Now I am trying to recover data from the SSD with an admin user(it has access to all our corporate laptops) on another Safeguard encrypted laptop, connecting the recoverable SSD via USB. But I can only access system partitions(Lenovo driver recovery, windows SYSTEM_DRV). But the C: with the Windows 7 installation drive shows up as RAW.

When checking Properties for the drive and Encryption tab, the Choose a key for media encryption has our corporate key, but Possible keys for media access is empty.

I have tried recovery via WInPE and Virtual Client, doing the C/R Recovery seems to go through fine, but after entering the response, I still cannot see any files on the partition.

Is there anything else I can try, or I can assume the drive is faulty and it cannot be recovered?

p.s. I am not trying to recovered the whole system, just the user files.

Thank you!



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  • FormerMember
    0 FormerMember

    Hello Madars,

    Unplug the drive and send it straight off to a recovery specialist, they'll know the best way to get the data off and transferred to another drive for you (if possible).
    Trying to access the drive if it's been wet could cause irreversible damage.

    Once you have the new drive back with all the encrypted data on retry the recovery steps from the guide below:
    https://www.sophos.com/en-us/support/knowledgebase/108156.aspx

    If the above steps don't work it's likely the data is no longer recoverable, I'd strongly suggest looking to setup a backup solution that takes a copy of the user files every few hours, or storing the user's profile on the server.

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