Encryption

Discussions Error=0x20

Encryption requires membership for participation - click to join

Thread Info

State Not Answered
Locked Locked
Replies 3 replies
Subscribers 6 subscribers
Views 7064 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Error=0x20

JulienLEFEBVRE over 8 years ago

Hello,

I have upgraded my safeguard product 6.00 to the last 7. All the installations are OK (server, database, client...). No error.

But when I reboot my notebook for the first time, I have the message :

Safeguard is loading OS now!

error=0x20

I try repair bcd or shift F6 issues but nothing work.

Could you have an idea?

Thanks

This thread was automatically locked due to age.

0 FormerMember over 8 years ago

Hi Julien,

What's the make / model of the machine? Is it an HP by any chance?
Have you been through the following guide: www.sophos.com/.../111919.aspx
Is the machine encrypted?
Have you updated the BIOS and checked things like FastBoot / RapidBoot are all disabled still?
Cancel
Vote Up 0 Vote Down

Cancel
0 JulienLEFEBVRE over 8 years ago in reply to FormerMember

Hi Toby,
The notebook is a Toshiba Z930.
Yes I have tried the guide. The bios is up to date.
the machine was encrypted with 6.00 and the problem arrived when I upgrade to 7.

best regards
Cancel
Vote Up 0 Vote Down

Cancel
0 FormerMember over 8 years ago in reply to JulienLEFEBVRE

Hi Julien,

Have a look at the hotkeys and try those: www.sophos.com/.../107781.aspx
If they don't work I would suggest re-imaging the laptop, reinstalling SafeGuard 7.0 then restoring your files.
Let me know how it goes and I'll be happy to help anyway I can.
Cancel
Vote Up 0 Vote Down

Cancel