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POA wont allow more than one user

RobHooper

Hi,

I am setting up a new install of Safeguard Encryption and have ran into a problem where one user can login into the Windows 7 computer and can get into the laptop using the POA on startup if another user logs into the laptop it will not allow them in when the laptop has been rebooted, has anyone come across this?

Thanks,

Rob. 



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  • FormerMember
    0 FormerMember in reply to RobHooper
    Hi Rob,

    What's the status of that first user, are they coming op as Owner or SGN User? You're not using a member of the service account list I presume?
  • 0 in reply to FormerMember
    The first user is coming up as Owner, the only other thing that I can see that is different is that the other users have the SGN Windows User check box ticked.
  • FormerMember
    0 FormerMember in reply to RobHooper
    Hi Rob,

    That will cause some issues too, try the following:

    - Uncheck that option for those users
    - Sync the client machine from the Owners account
    - Reboot the machine
    - Login through POA but uncheck "Pass-through to Windows"
    - At Windows login as one of the other users through the SafeGuard tile
    - Check their user status

    Just make sure those users aren't in the Service Account List (SAL) and that the Specific Machine Settings policy with Allow registration of new SGN users is definitely set to "Everybody".
  • 0 in reply to FormerMember
    Hi Toby,

    It was not updating the user settings, I have fixed it by deleting the users from the machine in the console and getting them to login again. This has resolved the problem.

    Thanks,

    Rob.
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