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POA wont allow more than one user

RobHooper

Hi,

I am setting up a new install of Safeguard Encryption and have ran into a problem where one user can login into the Windows 7 computer and can get into the laptop using the POA on startup if another user logs into the laptop it will not allow them in when the laptop has been rebooted, has anyone come across this?

Thanks,

Rob. 



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  • FormerMember
    0 FormerMember
    Hello Rob,

    Yes, this is how the product has been designed to work. To allow users onto any machine you will need to have a Specific Machine Settings policy with Allow registration of new SGN users for set to "Everybody".
    If "Owner" is selected only the machine owner can allow other users to logon, if "Everybody" is selected then anyone who can logon to that machine can allow other users to logon.
    This policy will need to be synchronised to a machine to become effective.

    Now, before one of the users can login they will need to be granted access to that machine. To do this get a regular user of that machine to login past POA without the "Passthrough to Windows" tickbox enabled.
    When you get to Windows just click "Switch User" and there will be a login for "SafeGuard Other".
    The user should be able to login here and access the machine.
    As the user has now logged onto the machine they'll be added to the UMA (User Machine Assignment), therefore when the machine reboots they'll be able to login at POA and at Windows.

    Hope that helps Rob!
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  • FormerMember
    0 FormerMember
    Hello Rob,

    Yes, this is how the product has been designed to work. To allow users onto any machine you will need to have a Specific Machine Settings policy with Allow registration of new SGN users for set to "Everybody".
    If "Owner" is selected only the machine owner can allow other users to logon, if "Everybody" is selected then anyone who can logon to that machine can allow other users to logon.
    This policy will need to be synchronised to a machine to become effective.

    Now, before one of the users can login they will need to be granted access to that machine. To do this get a regular user of that machine to login past POA without the "Passthrough to Windows" tickbox enabled.
    When you get to Windows just click "Switch User" and there will be a login for "SafeGuard Other".
    The user should be able to login here and access the machine.
    As the user has now logged onto the machine they'll be added to the UMA (User Machine Assignment), therefore when the machine reboots they'll be able to login at POA and at Windows.

    Hope that helps Rob!
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