SDE

Hi kristijan,

sorry to hear that! Could you explain what you currently see on the screen when you try to reboot the machine?

Based on that we can continue to troubleshoot your machine and get access to your data.

Regards,

Chris

Before trying to fix

First, I see Sophos SafeGuard Autologon (I see that because MBR is not damaged)

Second, I see message "Loading OS!" (Sophos message)

Third, I see StartUp Recovery menu (every time when restart the computer)

Because him pressed "delete restoration data and proceed to system boot menu", I'm tried this: Windows recovery disc --> Console --> bootrec /fixboot

After trying to fix (Console --> bootrec /fixboot)

First, I see Sophos SafeGuard Autologon

Second, I see message "Loading OS!" (Sophos message)

Third, I got BCD error message (http://prntscr.com/3cfihs         http://pc-win.net/wp-content/uploads/2013/06/DSC_0027.jpg)

:(

Hi kristijan,

sound like the Windows Recovery Envrionment tried to repair your Boot Configuration Data (BCD) during the repair mechanism but failed. When the wizard tries to repair the BCD store, it first deletes the old store but usually creates a backup of the store.

Try the following:

Boot into the Windows Recovery Environment again and run the following steps

x:\>c:
c:\>cd Boot
c:\Boot\>attrib.exe c:\Boot\BCD.Backup.0001 -S -H
c:\Boot\>copy c:\Boot\BCD.Backup.0001 c:\Boot\BCD
c:\Boot\>attrib.exe c:\Boot\BCD.Backup.0001 +S +H
c:\Boot\>attrib.exe c:\Boot\BCD +S +H
C:\Boot\>BCDEdit /Enum

Restart the machine.

Let me know how that works for you.

Regards,

ChrisD

Thanks, that works, but problem is not fully fixed jet :/

OK, we now successfully return old bcd :D

Now I see this:

1. Sophos SafeGuard Autologon

2. Sophos message - "Starting OS"

3. I choose "Windows 7" from Boot manager

4. StartUp Repair appears (every time when restart computer)

This is previous problem...

Any idea how to fix that and get my data? :smileysad:

Thanks!

Any help?

I'm desperate :/

Hi kristijan,

when you now launch "Repair your computer" from the Windows 7 Boot Menu and from the System Recovery Options tool that booted up, choose "command prompt" - are you able to access your data?

Cheers,

ChrisD

Edit: Typo...

U tried this:

> C:

> dir

But then I get boot files (that's not my C...)

Maybe other way?

I was reading about WinPE recovery disc for Sophos Safe Guard

Is possible to decrupt my HDD from this cd?

My version of Sophos safe guard is : 5.61

http://www.sophos.com/en-us/support/knowledgebase/108805.aspx

On this link you doesnt have that version... :/

Hi kristijan,

C:\ would be your hidden system partition that contains boot data etc... Make sure to check drive D:\ (which would be the partition that holds your Windows) as well.

There is a dedicated Knowledge Base Article for WinPE based Recovery when using Sophos Disk Encryption. Please see http://www.sophos.com/en-us/support/knowledgebase/118497.aspx

Cheers,
Chris

Edit: Modified link

I tried this:

Recovery console > D:

I got this message: "The volume does not contain a recognized file system. Please make sure that all reqired file system drivers are loaded and that the volume is not corrupted" :(

Link not working...

http://sophtrac.green.sophos/Default.aspx?articleid=118497

.sophos?! is that tld exist? o.O

Thanks for trying to fix my problem :)

Good Morning,

sorry, I meant:

Recovering data from a Sophos Disk Encryption 5.61 Client using a bootable recovery media based on WinPE

http://www.sophos.com/en-us/support/knowledgebase/118497.aspx

Regards,

ChrisD