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Corrupt windows, need to remove safeguard client 6.0 from slave drive

Rudedawg

Hello all,

    I have found myself in the unique situation that My previously encrypted drive had gotten a windows startup corruption.  I had to slave it to another machine to decrypt the drive and do the repairs to the startup but I am facing something new now.  The drive that was giving the issues is now booting to the windows login page but it is shutting itself down after a few seconds.  I have read that it can be attributed to a corrupt local cache but I cannot get into safe mode or windows to remove the local client via control panel.  I have to connect the drive as a slave in order to work on it.  Is there a way to manually remove all parts of the local client in order for it not to shut down my machine?

Second idea I had was to re-encrypt the drive.  Will this work in order to stop it from shutting down?

Any help is greatly appreciated.

Thank you,

Rudy

:50530


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    Hi Rudy,

    Learning / Getting up-to-speed on Sophos products myself.  Is your version SafeGuard Easy (6.00.x), SafeGuard Enterprise, or SafeGuard Disk Encryption? (..or something else altogether?)

     For Recovery on SafeGuard Easy, I see "Uninstallation" and "Boot environment recovery options" with a variety of CAUTION type statements on "Rescue and Recovery" (RnR) media that (I believe) must have been prepared in advance of a Windows O.S. issue developing.  The information is HERE on page 74.

    One of the essentials of many full-disk encryptions is that the entire disk including the MBR is encrypted.  If you are operating in an environment where O.S. or hard drive failure is somewhat more likely, following the Recovery instructions ahead of time is CRITICAL otherwise you MUST train and coach End Users to move all valuable data off of their computer and onto a network share -- this is the easiest and cheapest form of user data & document preservation I know of.

    Best wishes, ~ Dennis

    :50542
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  • 0

    Hi Rudy,

    Learning / Getting up-to-speed on Sophos products myself.  Is your version SafeGuard Easy (6.00.x), SafeGuard Enterprise, or SafeGuard Disk Encryption? (..or something else altogether?)

     For Recovery on SafeGuard Easy, I see "Uninstallation" and "Boot environment recovery options" with a variety of CAUTION type statements on "Rescue and Recovery" (RnR) media that (I believe) must have been prepared in advance of a Windows O.S. issue developing.  The information is HERE on page 74.

    One of the essentials of many full-disk encryptions is that the entire disk including the MBR is encrypted.  If you are operating in an environment where O.S. or hard drive failure is somewhat more likely, following the Recovery instructions ahead of time is CRITICAL otherwise you MUST train and coach End Users to move all valuable data off of their computer and onto a network share -- this is the easiest and cheapest form of user data & document preservation I know of.

    Best wishes, ~ Dennis

    :50542
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