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sgn 6.1, windows 8.1 & samsung ssd

AlanD
Hi Guys,

I just installed sgn 6.1 using the latest poacfg file onto my laptop which is running windows 8.1 x64 with a samsung 840 evo ssd. after rebooting I get the windows login screen but after entering my password it just shuts down. any ideas how I can fix this?

Thanks
:48040


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    Hi AlanD,

    the symptom you describe sounds like a "Local Cache corruption" which triggers an automatic shutdown.

    Actually this should solve itself after a reboot, as the LC is automatically restored from the backup.

    LC corruptions can for example be caused by 3rd party software that blocks access or modifies files in the SafeGuard LC which is located here:

    %ALLUSERSPROFILE%\Utimaco\SafeGuard Enterprise\LocalCache

    You can find additional info around this topic in KBA111348

    If, for whatever reason, this automatic repair does not work, you can only try to uninstall the SafeGuard client after booting into Safe mode. Eliminate possible root causes (e.g. excluding the LC from AV scan or similar) and install again.

    Cheers

    F. 

    :48070
Reply
  • 0

    Hi AlanD,

    the symptom you describe sounds like a "Local Cache corruption" which triggers an automatic shutdown.

    Actually this should solve itself after a reboot, as the LC is automatically restored from the backup.

    LC corruptions can for example be caused by 3rd party software that blocks access or modifies files in the SafeGuard LC which is located here:

    %ALLUSERSPROFILE%\Utimaco\SafeGuard Enterprise\LocalCache

    You can find additional info around this topic in KBA111348

    If, for whatever reason, this automatic repair does not work, you can only try to uninstall the SafeGuard client after booting into Safe mode. Eliminate possible root causes (e.g. excluding the LC from AV scan or similar) and install again.

    Cheers

    F. 

    :48070
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