Hi, I have two Toshiba Tectra A11 laptops running Windows 7 Pro 32-bit. Both laptops work fine, until I install Sophos Safeguard 5.60.1.7. Once I have rebooted the laptop, the Sophos Safeguard screen appears and states “ Autologon will continue shortly ”. Following this the Windows logo appears and then a BSOD stating “ Stop error c000021a {Fatal System Error} ” I have tried all available hotkeys on POA, none of which make any difference. I have also: Ensured that Security Update 2823324 is not applied as per http://support.microsoft.com/kb/2839011 Updated the BIOS to the latest version (3.50) Toggled the SATA controller mode within the BIOS Tried Last Known Good Configuration and booting to Safe Mode (which results in the same Stop Error) Performed disk checks on each laptop (both of which completed without error) Ran WINPE SGN to repair the MBR Can anyone assist me in resolving this issue? :42095

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BSOD after installing Sophos Safeguard 5.60.1.7

Hi,

I have two Toshiba Tectra A11 laptops running Windows 7 Pro 32-bit. Both laptops work fine, until I install Sophos Safeguard 5.60.1.7.

Once I have rebooted the laptop, the Sophos Safeguard screen appears and states “Autologon will continue shortly”. Following this the Windows logo appears and then a BSOD stating “Stop error c000021a {Fatal System Error}”

I have tried all available hotkeys on POA, none of which make any difference. I have also:

Ensured that Security Update 2823324 is not applied as per http://support.microsoft.com/kb/2839011
Updated the BIOS to the latest version (3.50)
Toggled the SATA controller mode within the BIOS
Tried Last Known Good Configuration and booting to Safe Mode (which results in the same Stop Error)
Performed disk checks on each laptop (both of which completed without error)
Ran WINPE SGN to repair the MBR

Can anyone assist me in resolving this issue?

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0 ChrisD over 11 years ago

Hi Dave,
that is strange! We were facing the c000021a BSoD when SafeGuard Easy 4.x was in the market and Windows XP Service Pack 2 was just release, but I haven't seen a Windows 7 machine with SafeGuard 5.x/6.x running into this particular BSoD.
Are both machines affected from the BSoD right after installation of SafeGuard Enterprise? If yes, are there any special applications installed that also bring encryption or logon components (like additional Credential Providers) into the system?
Side note: POA hotkeys should not matter at this late boot stage
Regards,
Chris
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0 ChrisD over 11 years ago

Hi Dave,
that is strange! We were facing the c000021a BSoD when SafeGuard Easy 4.x was in the market and Windows XP Service Pack 2 was just release, but I haven't seen a Windows 7 machine with SafeGuard 5.x/6.x running into this particular BSoD.
Are both machines affected from the BSoD right after installation of SafeGuard Enterprise? If yes, are there any special applications installed that also bring encryption or logon components (like additional Credential Providers) into the system?
Side note: POA hotkeys should not matter at this late boot stage
Regards,
Chris
:42097
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