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Server Error in '/SGNSRV' Application.

School-Technici

We've had a consultant attempt to install safeguard, however we are having problems. When trying to view

http://localhost/SGNSRV to verify functionality we are getting the following error.

sophos.PNG

Any idea where i should start to trouble shoot this? Thanks

:44009


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    Hi School-Technici,

    as a first step, I'd suggest to check if you are running SafeGuard Enterprise 6.00.1.31 Server (and/or Web Helpdesk) on the same server machine as Sophos Management Console/Server 5.x, that is configured to manage encryption.

    This would be an unsupported combination of products. In this case, I'd suggest to remove the SafeGuard Server components from the machine and install it on another server.

    Otherwise, I'd also recommend to get in touch with Sophos Support.

    Regards,

    ChrisD

    :44089
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  • 0

    Hi School-Technici,

    as a first step, I'd suggest to check if you are running SafeGuard Enterprise 6.00.1.31 Server (and/or Web Helpdesk) on the same server machine as Sophos Management Console/Server 5.x, that is configured to manage encryption.

    This would be an unsupported combination of products. In this case, I'd suggest to remove the SafeGuard Server components from the machine and install it on another server.

    Otherwise, I'd also recommend to get in touch with Sophos Support.

    Regards,

    ChrisD

    :44089
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