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Sector-based initial encryption of drive C: failed, reason: 1354

Vanilla_Gorilla

Has anyone seen this message before?

I have been getting this on a batch of Lenovo T520's.

I have also successfully got safe guard encrpytion working on some of these as well.

Basically the client installs, the PoA is active, the macine receives the policy from the enterprise console, but the necryption process wont start.

Some of the clients are not even reporting an error to the console.

I have opened a ticket with SOPHOS....

Anyone seen this before, or ran into this?

We are using safeguard 5.61.0.25 in conjunction with the enterprise management console (not the encrpytion management console)...

:27689


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    Hi Vanilla_Gorilla,

    I have seen this error before and a common cause for this can be incorrect /not matching information about the physical and logical harddisk parameters (i.e. if you created a base image on a machine and restored the image to a new machine with a different harddisk size).
    For security and data integrity reasons, SafeGuard Enterprise / Sophos Disk Encryption Client does not start the encryption in this case.

    To verify if that is the exact issue, I'd suggest to enable the Tracing (logging) mechanism of the product, reboot the machine and provide support with the logfile.

    How to Activate the tracefile? > http://www.sophos.com/en-us/support/knowledgebase/108081.aspx   [Edit: link has been corrected]

    Regards,

    ChrisD

    :28255
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  • 0

    Hi Vanilla_Gorilla,

    I have seen this error before and a common cause for this can be incorrect /not matching information about the physical and logical harddisk parameters (i.e. if you created a base image on a machine and restored the image to a new machine with a different harddisk size).
    For security and data integrity reasons, SafeGuard Enterprise / Sophos Disk Encryption Client does not start the encryption in this case.

    To verify if that is the exact issue, I'd suggest to enable the Tracing (logging) mechanism of the product, reboot the machine and provide support with the logfile.

    How to Activate the tracefile? > http://www.sophos.com/en-us/support/knowledgebase/108081.aspx   [Edit: link has been corrected]

    Regards,

    ChrisD

    :28255
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