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Ran Protect Computer, Encryption Software... everything seemed to install correctly

CBeyer

Currently on the client computer, the status shows "nothing received yet". 

Currently on the Enterprise Console, under Policy compliance, it says awaiting policy from concole. 

I have rebooted both machines (server and client). I have searched but have surprisingly found NOTHING on this "error". Event viewer shows nothing on the client. 

Any other way to troubleshoot this issue?

SafeGuard 5.61.0.25

Enterpirse Console 5.2.1.197

:43209


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    OK, all the keys are present, even one for SEA (SafeGuard Enterprise). 

    I have to admit, it's all very confusing. It's clear that on the client machine, SafeGuard Easy is installed, yet the key in the registry clearly says SafeGuard Enterprise. No where in the Enterprise Console on the server is there a mention of FDE or SDE.

    You are saying that Protection comes first, which is the case here, as the Protection was installed first, but you also make it sound like Encryption (FDE/SDE) should have been installed with that... this is not the case. No encryption is installed when I push the protection out. I am not given any options to comply with Full Disk Encryption when just the protection is pushed. When I choose Protect Computer and choose Encryption Software, it doesn't even tell me what that software is, it just installs (and seemingly fails without any warning or error or event log). Hair pulling out tpye stuff here!

    Anyway... thanks for assistance so far. I'll see what contacting support can provide.

    :43279
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  • 0

    OK, all the keys are present, even one for SEA (SafeGuard Enterprise). 

    I have to admit, it's all very confusing. It's clear that on the client machine, SafeGuard Easy is installed, yet the key in the registry clearly says SafeGuard Enterprise. No where in the Enterprise Console on the server is there a mention of FDE or SDE.

    You are saying that Protection comes first, which is the case here, as the Protection was installed first, but you also make it sound like Encryption (FDE/SDE) should have been installed with that... this is not the case. No encryption is installed when I push the protection out. I am not given any options to comply with Full Disk Encryption when just the protection is pushed. When I choose Protect Computer and choose Encryption Software, it doesn't even tell me what that software is, it just installs (and seemingly fails without any warning or error or event log). Hair pulling out tpye stuff here!

    Anyway... thanks for assistance so far. I'll see what contacting support can provide.

    :43279
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