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Ran Protect Computer, Encryption Software... everything seemed to install correctly

CBeyer

Currently on the client computer, the status shows "nothing received yet". 

Currently on the Enterprise Console, under Policy compliance, it says awaiting policy from concole. 

I have rebooted both machines (server and client). I have searched but have surprisingly found NOTHING on this "error". Event viewer shows nothing on the client. 

Any other way to troubleshoot this issue?

SafeGuard 5.61.0.25

Enterpirse Console 5.2.1.197

:43209


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    OK, as far as the linked article goes... none of the instances occurred.

    - I do not have another machine to copy from as this is the first machine we have installed Encryption on.

    - There is no HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Remote Management System\ManagementAgent\Adapters, in fact, there isn't even a SOPHOS folder under HKEY_LOCAL_MACHINE\SOFTWARE\

    - The dll files are in the correct spots, at least the ones for SAV and AutoUpdate, we don't have the Firewall activated

    I uninstalled the SafeGuard program and went to reinstall.

    When I click on Protect Computers in the Enterprise Console, I am given 2 options, Protection Software (nothing in here indicates there is any kind of encryption) or Encryption (nothing indicates I have a choice to install SafeGuard of the "pre-bundled" FDE/SDE). I choose Encryption, it asks me for username and password and after a minute or so, the client reboots. Once the client is back up, the gear icon for SafeGuard Easy 5.61 appears, I can right click and choose either Syncronise (which does nothing) or Status (which leaves me with a bunch of "nothing received yet" messages). I reboot the client again, the Synchronise option is now GONE and the status option gives the same "nothing received yet" messages.

    On the Enterprise Console, when looking at the client computer, Policy Compliance is "awaiting policy from console" and Full Disk Encryption is set to No.

    I'll contact support if there is nothing else this thread can think of...

    Thanks for all the help so far.

    :43275
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  • 0

    OK, as far as the linked article goes... none of the instances occurred.

    - I do not have another machine to copy from as this is the first machine we have installed Encryption on.

    - There is no HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Remote Management System\ManagementAgent\Adapters, in fact, there isn't even a SOPHOS folder under HKEY_LOCAL_MACHINE\SOFTWARE\

    - The dll files are in the correct spots, at least the ones for SAV and AutoUpdate, we don't have the Firewall activated

    I uninstalled the SafeGuard program and went to reinstall.

    When I click on Protect Computers in the Enterprise Console, I am given 2 options, Protection Software (nothing in here indicates there is any kind of encryption) or Encryption (nothing indicates I have a choice to install SafeGuard of the "pre-bundled" FDE/SDE). I choose Encryption, it asks me for username and password and after a minute or so, the client reboots. Once the client is back up, the gear icon for SafeGuard Easy 5.61 appears, I can right click and choose either Syncronise (which does nothing) or Status (which leaves me with a bunch of "nothing received yet" messages). I reboot the client again, the Synchronise option is now GONE and the status option gives the same "nothing received yet" messages.

    On the Enterprise Console, when looking at the client computer, Policy Compliance is "awaiting policy from console" and Full Disk Encryption is set to No.

    I'll contact support if there is nothing else this thread can think of...

    Thanks for all the help so far.

    :43275
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