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Ran Protect Computer, Encryption Software... everything seemed to install correctly

CBeyer

Currently on the client computer, the status shows "nothing received yet". 

Currently on the Enterprise Console, under Policy compliance, it says awaiting policy from concole. 

I have rebooted both machines (server and client). I have searched but have surprisingly found NOTHING on this "error". Event viewer shows nothing on the client. 

Any other way to troubleshoot this issue?

SafeGuard 5.61.0.25

Enterpirse Console 5.2.1.197

:43209


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    Hello CBeyer,

    SafeGuard Easy is more or less unmanaged and included like the stand-alone AV products. SafeGuard Enterprise comes with full (and user-aware) management. The Full Disk Encryption included with SEC is something in-between. The core functionality is the same for all flavours but FDE/SDE gives you some basic management features including key backup and challenge-response recovery. 

    Did you check whether the mentioned AdapterStorage and registry items are present?

    Issues with policy or status exchange between server and client usually aren't logged to an event file and sometimes the only indication of a problem is the absence of certain exchanges :smileyhappy:. 

    Basically I see three options:

    1. Protect a second client
    2. Reprotect the client (either SDE only or SESC first and then if necessary SDE) - doesn't guarantee it will work and forensic data will be lost if you later choose to call Support
    3. Contact Support

    Christian

    :43271
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  • 0

    Hello CBeyer,

    SafeGuard Easy is more or less unmanaged and included like the stand-alone AV products. SafeGuard Enterprise comes with full (and user-aware) management. The Full Disk Encryption included with SEC is something in-between. The core functionality is the same for all flavours but FDE/SDE gives you some basic management features including key backup and challenge-response recovery. 

    Did you check whether the mentioned AdapterStorage and registry items are present?

    Issues with policy or status exchange between server and client usually aren't logged to an event file and sometimes the only indication of a problem is the absence of certain exchanges :smileyhappy:. 

    Basically I see three options:

    1. Protect a second client
    2. Reprotect the client (either SDE only or SESC first and then if necessary SDE) - doesn't guarantee it will work and forensic data will be lost if you later choose to call Support
    3. Contact Support

    Christian

    :43271
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